Fix: iPhone Users Reporting Problems Retrieving Mails in the Background After Upgrading to Firmware 2.1

iPhone Mail app issue - troubleshooting

As per this Apple Discussion thread, there are quite a few iPhone users reporting that their iPhone’s mail application fails to retrieve mails in the background when push is enabled and regardless of the interval that is set after upgrading to iPhone firmware 2.1.

If you are facing this issue then you can checkout the solution (after the jump) that might help fix the problem.

pman83, was one of the forum users to first report the issue writes:

"I’m having issues with fetching gmail imap since 2.1. iphone will not fetch at any interval except if i manually open the email app. I’ve tried various settings and performed a restore and erased content and settings with no luck. i also tried creating a new gmail account, which didn’t help."

Based on the response to the thread on Apple discussion forum, there are quite a few iPhone users facing this issue. Matt says:

"Have the same problem. Gmail IMAP was working just fine for me until I applied the 2.1 firmware.. Now I don’t seem to be getting any notifications of new mail.. It seems only when I open up Mail do I get a notification. I had mail sitting in my box for over an hour, and it did not alert me.. I’ve got my fetch interval set to 15 min! I had NO problems prior to 2.

This can be very annoying as iPhone’s mail application is one of the best iPhone apps and hence one of the most used apps and can get even more frustrating if you are a business user.

However, Apple discussions user, bradproctor might have found a workaround to this problem though a little tedious. He has observed that downgrading to iPhone firmware 2.0.2 and re-adding your email accounts afresh and then upgrading to iPhone firmware 2.1 resolves the issue. 

However, please remember to backup your iPhone so that you can restore your personal information.

You can downgrade to iPhone firmware 2.0.2 using the instructions in the YouTube video below:



You can download iPhone firmware 2.0.2 from this link.

Are you facing this issue? Let us know if the above solution helped or if you have figured out any other way to fix this issue.




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  • Dereck

    The workaround provided above may explain why I do not expereice the mail problem after upgrading to 2.1.

    I have been observing the apple discussion forum on this issue for a while. I truely believe that many iphone users have suffered the mail problem, but just don't understand that why my iphone's mail is fine.

    Now I know, coz piror to upgrade to 2.1, I just restore my iphone to 2.0.2 for some other reason. And I didn't use any backup, I started fresh and as wel as all my mail account.

    So the above workaround sounds pretty good solution. (not perfect, but what can you do?)

  • Neuromods

    I live in Japan and kinda have the same problem. Only with mine it let's me know I have a new email, but when I check it is not there. Five minutes later or more it will finally show up. Sometimes sending an email takes a very long time to. This is very annoying when I need to check in a hurry from friends.

  • InSovietRussiaPhoneEyesYou

    I have a similar problem. With push off and fetch on my iPhone doesn't get mail at all. With push on it seems to check my inbox at random. Sometimes it gets mail 5 minutes later, sometimes an hour or more later.

  • GettingFrustratedwithiPhone

    Good luck with trying this. When I tried to downgrade from 2.1 to 2.0.2, everything looked great until the end. I received an error message (1013) and the restore failed. I then uninstalled iTunes 8 and installed 7.7 and tried again with the same results. If you read the comments on youtube for this video, you will see others have the same issue. Let us know if this works for anyone and how you got around the error.

  • Darwin

    I was doing the restore to 2.02 and I got Error 1013 .

    How can I fix this???

  • Christopher

    I had jailbreaked my 2.0.2 and once the 2.1 came out I restored it (as new iphone) (to not pwned 2.0.2) then upgraded. then the next day 2.1 was pwnable so i pwned it.
    I currently have the mail problem, sometimes. It works and it doesn't work, and their is no pattern.
    Any ideas?

  • iB4StID

    This isnt going to work on a iphone 3g, Since the basband has been updated from 2.0.2 to 2.1 you wont be able to go back on a iphone 3g, Would work on the 1st gen of iphone tho

  • Nicolasl46

    push never worked for me, i set up my hotmail account through the exchange server when i first got my iphone, and it only retrieves messeges when i manually open the email app. When you go to fetch options, it says that the schedule below is used when push is off, so it shouldn't matter how often you set it up to fetch, should it? Now i always had it set up for manual, but data push is on, and when you go to advanced my hotmail account is set to push data. So why did it never work? is it because of my hotmail account?

  • a black dude

    i have the exact same problem as mentioned but i im still running 2.0.2…..

  • Neuromods

    Apple needs to fix this and fast. getting annoying

  • Nicolasl46

    Update: i just noticed that my hotmail account emails are being pushed into my iphone, even while using EDGE (since i turned 3G of for good) even my App Store is giving me the number of apps available for update, and if i'm not mistaking even Cydia is doing the same thing (i don't know if this is normal, but is the first time that it happens to me)

  • Steve

    I can't open some mail and when I send most of it cant be open.what can I do