Last week, we had reported that Apple was investigating incidents where users had alleged that their iPhones exploded.
Since then we have heard of two more cases. Apple has responded that based on their initial investigation, the iPhones turned in by customers in France and elsewhere in Europe with shattered screens appear to be due to users exerting external force and not due to any battery problem that many are speculating.
TechCrunch reported about a case where a 15 year-old Belgian had claimed that his iPhone exploded.
“According to local news reports the teenager was holding his iPhone in his hand, about to make a call, when the device suddenly ‘imploded’. The incident didn’t cause any serious injuries but reportedly gave Salvatore a headache for a couple of days. He has been promised a free replacement unit by Apple but hasn’t yet received a new phone.”
AFP news reported about another incident:
“A French security guard said Tuesday he had received a faceful of glass when the screen of his iPhone exploded, the second such reported incident in France.
Yassine Bouhadi, a 26-year-old supermarket watchman from the southeastern town of Villevieille, said he was typing a text message on Monday afternoon when the screen exploded.
Bouhadi, who says he was hit in the eye with a glass shard, said he was "very angry" and planned to consult a doctor and file suit for damages.”
Apple claims that based on their initial investigation; the incidents are not due to any battery problems, but have instead been caused by exerting excessive force on the iPhones' screens.
"To date, there are no confirmed battery overheating incidents for iPhone 3GS and the number of reports we are investigating is in the single digits," the firm said in a statement to AFP.
"The iPhones with broken glass that we have analysed to date show that in all cases the glass cracked due to an external force that was applied to the iPhone," the company added.
Herve Novelli, French consumer affairs minister who met Apple's sales director in France, Michel Coulomb regarding the incidents has accepted Apple’s findings for now but has noted that it was too early to confirm the root cause of the problem.
We will keep you posted on this developing story, but as I had mentioned earlier:
Though the cases reported might sound a little scary, Apple has sold more than 45 million iPhones and iPod Touches and so far only few incidents have been reported, so frankly I'm not worried.