iPhone’s Call Drop Rate of 30% is Considered Normal on AT&T Network in NYC


AT&T connectivity is just 70% in NYC

If you are one of those iPhone users from New York City, our sympathies. 

Gizmodo in a post yesterday writes of an iPhone user who had his handset checked at the Apple Genius Bar since he was having problems in connecting to the network, only to be told that his iPhone's call drop rate of 22% was actually better than most phones out there on AT&T!

According to the report, the issue was first taken up with AT&T, and he was told that things were perfect from their end and it was probably a problem with his handset. The Apple Genius Bar at the SoHo Apple retail store who later tested his iPhone to find a drop call rate of 22% told him that this was pretty above average since the average drop call rate in the New York City area was close to 30%. Here is the complete transcript of their report

Issue Description: dropped calls, poor signal

Steps to Reproduce: plugged into behavior scan, report concludes that phone has dropped over 22 percent of the phone calls made. customer states that the percentage is a bit higher but does not register to the phone due to the fact that when a call begins to fail he manually disconnects the call. 


Issue Verified: Yes

Proposed Resolution: this is a basic trouble shooting case so that the customer may report back to ATT to show that the phone is fully functional and the problem is consistent with the service provided by ATT

AT&T has had a very tough year having to deal with persistent connectivity problems in the high iPhone density areas like New York city and San Francisco. They have even published a video to explain the reason for the network issues and and how they plan to address the problems.

But from a customer point of view in the absence of locked handsets, the solution is simple; change the carrier. But with handsets coming locked with a particular carrier, it becomes binding on part of Apple to provide its customers with the best possible connectivity options. I wonder if the agreements between Apple and the carriers contain any minimum operable capacity from the side of the networks at all. 

Do you think it is high time for Apple to emulate the multi-carrier partnerships that it has signed in the UK for the American market as well? Having too many choices is always a good thing, right?

[via Gizmodo]

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  • Lisnak

    I drop over 15% and I spend more than half my days in the suburbs of NYC. I was told that I was lucky.

  • Harsha

    How to determine your drop calls? is there any where it is record in the handset? I am also gettin lot many drop calls.. I live in Boston… i can see 3 or 4 bars sometimes but still the call gets drop.. i travel a lot.. specially to NYC.. and trust me the situation is horrible.. i should except at least 3-4 drop calls per day.

    i usually restart my phone.. or switch to Airplane mode for few secs..

    any more suggestions??

  • We're not aware of a method to determine drop calls other than going to the Apple store. We'll let you know if we find out something.

    Looks like we don't have an app for everything do we?

  • Jordan

    AT&T sucks

  • JY

    i can never have one complete call without dropping. fastest dropped call was while it was ringing and then it failed. haha. <~ sad laughter…

  • dan

    So far i havent had a single dropped call and i talk on the phone alot i live in houston area.

  • Joseph

    I live in Easy Bay Area in California. Had iPhone for past 4 months. never experienced even 1 dropped call.

  • John

    I also live in the East Bay and haven't had any issues with my iphone. Throughout the past 15 years, I've had wireless service from just about every company out here. GTE, Cellular One, Sprint, T-Mobile, Nextel, Verizon, ATT. But as we all know, some of these companies have since merged but my point being service have been just about the same on every carrier I've been on. I've experienced the occasional loss of signal or a drop call on all of the networks, but they were never an on going problem and the incidents were rare. T-Mobile, however, gave me the worse reception in the east bay.

  • Wvguy

    Att does great for me. I had an issue with their tower near myhouse that wasnt giving me internet which took a week to fix. But they gave me a $125 credit. Thats customer service!!!

  • Harsha

    Is there anybody else who understand my (or who has drop call issue) problem!!!

    Today I can 3 bars where there but still i was not able to call. Later after restarting my iphone i received 2 voice message which was sent like 3 hours before!!! Are you kidding AT&T !!

  • Harsha,

    I recently started having similar problems since installing the 3.1 upgrade. I have been having the problem you described, along with a battery meter that shows "full" until I reboot, and then it displays correctly. Hopefully Apple is working on these issues.

    Sean

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