If you are one of those iPhone users from New York City, our sympathies.
Gizmodo in a post yesterday writes of an iPhone user who had his handset checked at the Apple Genius Bar since he was having problems in connecting to the network, only to be told that his iPhone's call drop rate of 22% was actually better than most phones out there on AT&T!
According to the report, the issue was first taken up with AT&T, and he was told that things were perfect from their end and it was probably a problem with his handset. The Apple Genius Bar at the SoHo Apple retail store who later tested his iPhone to find a drop call rate of 22% told him that this was pretty above average since the average drop call rate in the New York City area was close to 30%. Here is the complete transcript of their report
Issue Description: dropped calls, poor signal
Steps to Reproduce: plugged into behavior scan, report concludes that phone has dropped over 22 percent of the phone calls made. customer states that the percentage is a bit higher but does not register to the phone due to the fact that when a call begins to fail he manually disconnects the call.
Issue Verified: Yes
Proposed Resolution: this is a basic trouble shooting case so that the customer may report back to ATT to show that the phone is fully functional and the problem is consistent with the service provided by ATT
AT&T has had a very tough year having to deal with persistent connectivity problems in the high iPhone density areas like New York city and San Francisco. They have even published a video to explain the reason for the network issues and and how they plan to address the problems.
But from a customer point of view in the absence of locked handsets, the solution is simple; change the carrier. But with handsets coming locked with a particular carrier, it becomes binding on part of Apple to provide its customers with the best possible connectivity options. I wonder if the agreements between Apple and the carriers contain any minimum operable capacity from the side of the networks at all.
Do you think it is high time for Apple to emulate the multi-carrier partnerships that it has signed in the UK for the American market as well? Having too many choices is always a good thing, right?