Yesterday, we had reported that iPad users were complaining on Apple Discussions that they were facing Wi-Fi connectivity issues.
Users were reporting that their iPad had difficulty in detecting Wi-Fi signals even from locations where other devices picked up the signal without any issue.
Apple has now acknowledged the iPad's Wi-Fi related problem.
In a new knowledge base article on their support site, Apple has described the problem as follows:
"Under certain conditions, iPad may not automatically rejoin a known Wi-Fi network after restart or waking from sleep. This can occur with some third-party Wi-Fi routers that are dual-band capable when:
- Using the same network name for each network
- Using different security settings for each network"
Apple has suggested the following procedure to fix the issue:
- Create separate Wi-Fi network names to identify each band. This can be done easily by appending one or more characters to the current network name.
Example: Add a G to the 802.11b/g network name and an N to the 802.11n network name.
- Ensure that both networks use the same security type (WEP, WPA, WPA2, and so on)
If the issue persists, Apple recommends users to reset the network settings on their iPad (Settings > General > Reset > Reset Network Settings).
If you're facing the problem, please don't forget to try Apple's suggestion and let us know how it goes.