Apple and Steve Jobs had responded to the widely publicized iPhone reception issues stating that it was a ‘non-issue’ and that this is "fact of life" for any wireless phone, advising users to avoid gripping it in the lower left corner or use an iPhone case.
That response naturally did not go well with new iPhone 4 users. But looks like Apple has changed its stance as Steve Jobs has responded to an iPhone 4 user indicating that Apple might release iOS 4.01 to fix the reception issues.
Macrumors is reporting that one of their readers sent an email to Steve Jobs complaining about the issue and to find out Apple’s policy on giving free bumper cases to address the issue.
"I love everything about the phone except my signal issues"
Steve Jobs who is famous for his one-line replies responded immediately to the email:
There are no reception issues. Stay Tuned.
Until now Steve Jobs has been responding to complaints with Apple’s official statement:
Gripping any phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.
This indicates that Apple has changed its stance and is planning to release an iPhone software update to fix the issue.
AppleInsider is also reporting that Apple’s support staff had confirmed in Apple discussion forums that iOS 4.01 will be released early next week to fix the reception issues.
Readers report that Apple's tech support forums originally confirmed that a iOS 4.0.1 software fix addressing the issue would ship early next week (as early as Monday), before the comments were subsequently taken down along with all the other related discussion about the matter.
The fix is expected to address a issue in iOS 4 related to radio frequency calibration of the baseband. Readers who saw the original forum discussions say that the issue is believed to occur when switching frequencies; because the lag is allegedly not calibrated correctly, it results in the device reporting "no service" rather than switching to the frequency with the best signal to noise ratio.
Meanwhile, we continue to get emails from readers with conflicting results (thanks everyone). Some are reporting that they are able to replicate the issue while others are not able to replicate the issue at all.
Have you observed the reception issue on your new iPhone 4? Let us know in the comments.