Apple’s generous replacement policy has been appreciated by a number of people who got their damaged products replaced for free, without any hassle. With Apple’s introduction of AppleCare+, this informal free replacement policy is going to end soon, reports MacRumors.
The newly introduced AppleCare+ would be available for $99 to all iPhone users. It replaces the previous $69 AppleCare, and extends the warranty period to two years even covering accidental damage to iPhones. The AppleCare+ page on Apple’s website says:
AppleCare+provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians. Service coverage includes the following:
- Your iPhone
- Included earphones and accessories
- Coverage for up to two incidents of accidental damage from handling, each subject to a $49 service fee.
One Apple retail store source has told Mac Rumors that Apple Store Geniuses no longer have the freedom to replace damaged iPhones as a one time exception, unless the iPhone is covered under AppleCare+.
In addition to scrapping the informal free replacement policy, Apple now requires all customers wanting to buy AppleCare+, to do so right at the time the device is purchased. The problem is that not all resellers/carriers provide the user an option of purchasing AppleCare+. In case you’re one of the people who plan to buy an iPhone or pre-ordered your iPhone 4S through a source other than Apple, be sure to have a word with your nearest Apple Store regarding AppleCare+ before unboxing.
In case a damaged device isn’t insured under AppleCare+, Apple would charge the standard $199 replacement fee and would also offer a $50 discount on AppleCare+ for the replacement.
MacRumors’ source didn’t say anything about the policy being extended to Macs.
Do you have any of your own replacement stories to share with us, either positive or negative?