Consumer Reports, a popular product review and comparison magazine released the results of a survey in which readers in the US were asked to grade their carrier on several criteria such as value, voice service quality, data service quality and customer support.
According to the survey of 66,000 readers, AT&T is the worst carrier in the US again.
Consumer Reports had this to say on their blog while announcing the results of the survey:
In the newest satisfaction survey of Consumer Reports online subscribers, a provider called Consumer Cellular topped the Ratings—and AT&T found itself at the bottom of the Ratings for the second year in a row.
Of the four major U.S. national cell-phone standard service providers, Verizon again scored the highest in this year’s Ratings, followed closely by Sprint. Survey respondents gave very good scores to Verizon for texting and data service satisfaction, as well for staff knowledge.
T-Mobile was below Verizon and Sprint but continued to rate significantly better than the higher-priced AT&T, which recently withdrew its application to the FCC to merge with its better rival.
AT&T hasn’t commented so far on Consumer Reports findings, but here is their statement from last year:
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.
We don’t expect AT&T to say anything different this year. However, this time around if AT&T doesn’t work hard to doesn’t improve the customer experience, iPhone customers have the option to opt for Sprint and Verizon who have also started offering Apple’s new iPhone along with AT&T.
What has been your experience? Has AT&T’s service improved in the last one year? Let us know in the comments.
[via Consumer Reports]