T-Mobile USA to Offer Additional Support to Unlocked iPhone Users on Its Network

TMO News reports that T-Mobile USA will start offering its users who are using unlocked iPhones on their network additional support.

Though T-Mobile USA is the only US Carrier among the top 4 carrier not to offer Apple’s iPhone, it had revealed last year that more than a million unlocked iPhones are used on their network.

Back in July 2011, T-Mobile USA started offering micro-SIM cards, which is required for iPhone 4 and iPhone 4S.

T-Mobile will begin offering the additional support from tomorrow, January 30th. According to the leaked document, the support will include common procedures, information about features and specifications, and other basic device questions.

The leaked document also lists down the following benefits for its 1 million plus users with unlocked iPhones:

  • The customer benefits by making only one call.
  • The employee benefits by having access to information needed to resolve these calls.
  • The business benefits by lower call times and improved resolution.

Though 3G works for few lucky iPhone users on T-Mobile’s network, earlier this month, T-Mobile USA’s CEO Philipp Humm revealed that it had not managed to get iPhone due to its unique band technology. While most GSM operators use the 850, 900, 1900 or 2100 MHz frequencies, T-Mobile uses the 1700/2100 MHz AWS band for its 3G. Unfortunately that means that mobile phone manufacturers need to use a chipset that works with the AWS band.

T-Mobile Chief Technology Officer Neville Ray has revealed that Apple’s next generation iPhone will support the AWS bands. It remains to be seen if Apple will finally offer the iPhone on T-Mobile USA’s network this year.

But by offering additional support, T-Mobile seems to be at least gearing up for it.

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