Apple CEO Tim Cook Apologizes For iOS 6 Maps in Open Letter

iOS 6 Maps

Apple’s CEO Tim Cook has apologized for iOS 6 Maps app in an open letter to customers.

While Apple’s iOS 6 Maps app offers new features such as 3D Flyover and the much needed turn-by-turn voice navigation, users have criticized it for the lack of public transit information, inaccuracies in Apple’s mapping data, errors in locating points of interest and sometimes weird 3D mapping imagery. 

In the letter, Tim Cook has apologized for “falling short of its commitment” to deliver the best experience possible to customers and recommended customers to try alternative Maps apps available in the App Store.

Here’s the complete letter, which was published on Apple’s website.

To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple’s CEO

What do you think of Tim Cook’s open letter?

[via Apple]

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