Back in April, AT&T started unlocking off-contract iPhones.
The process to get the off-contract iPhone unlocked was fairly simply. All you had to do was call AT&T’s toll-free number and request for your iPhone to be unlocked.
If you’re eligible for the unlock, then your unlock request was processed and you got an email after 5-7 days with instructions on how to complete the unlock.
AT&T has now made the process even simpler by launching a new web form where customers can request for the unlock online. It also gives clarity on the eligibility requirements.
They’re as follows:
- You have to be a current AT&T customer or a former AT&T customer who can provide the phone number or account number for the account.
- You need to fully satisfy all contract obligations, including any term commitment, associated with the device and it should not be reported stolen or lost.
- AT&T will unlock 5 iPhones per account, per year as long as their account is in good standing with no past-due amount or unpaid balance and has been active for at least sixty (60) days and in case of a former customer, they do not owe AT&T Early Termination Fee or other unpaid balance.
- AT&T will also unlock an iPhone for an active and deployed member of the military who is a current AT&T customer in good standing and is able to provide AT&T with deployment verification.
- AT&T will also unlock an iPhone purchased from an authorized location at the “no commitment” price and can provide proof of purchase.
Frequently asked question: