iPhone 5 Production Slows As Apple Increases Quality Control Standards To Address Scratching Issue

Bloomberg reports that Apple has increased quality control standards after few users complained that their iPhone 5 units came with scuffs and scratches out of the box.

“As soon as I opened the box, I noticed nicks and scuffs in the bezel,” Matthew Pendergraff, wrote on a discussion board on Apple’s website on Sept. 21, when iPhone 5 went on sale. “I realize that at some point this might happen from normal wear and tear, but right out of the box is unaccepted.” 

Bloomberg reports that the increase in quality control standards has slowed production of the new iPhone.

The scrapes, which sparked complaints with the iPhone’s debut last month, are due to Apple’s decision to use a type of aluminum that helps make the smartphone thinner and lighter. Senior Apple managers told executives at Foxconn near the end of September to tighten production standards, said the person, who asked not to be named because the matter was private.

Stricter benchmarks have hampered production of the iPhone 5’s anodized aluminum housings, forcing Foxconn’s Hon Hai Precision Industry Co. to idle factories, the person said.

The report notes that the increase in quality control standards had halted production at one of Foxconn’s factories last week due to lack of rear shell parts. It has also increased the pressure on those working on the assembly lines as the iPhone 5 is more delicate and easier to scratch during the assembly process.

It also means that it is going to be even more difficult to get an iPhone 5. Shipping estimates for the iPhone 5 have already slipped to 3 to 4 weeks on Apple’s website.

Have any of you noticed scratches or scuffs on your iPhone 5 right out of the box? Let us know in the comments.

[via Bloomberg]

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