iPhone 5 Production Slows As Apple Increases Quality Control Standards To Address Scratching Issue

Bloomberg reports that Apple has increased quality control standards after few users complained that their iPhone 5 units came with scuffs and scratches out of the box.

“As soon as I opened the box, I noticed nicks and scuffs in the bezel,” Matthew Pendergraff, wrote on a discussion board on Apple’s website on Sept. 21, when iPhone 5 went on sale. “I realize that at some point this might happen from normal wear and tear, but right out of the box is unaccepted.” 

Bloomberg reports that the increase in quality control standards has slowed production of the new iPhone.

The scrapes, which sparked complaints with the iPhone’s debut last month, are due to Apple’s decision to use a type of aluminum that helps make the smartphone thinner and lighter. Senior Apple managers told executives at Foxconn near the end of September to tighten production standards, said the person, who asked not to be named because the matter was private.

Stricter benchmarks have hampered production of the iPhone 5’s anodized aluminum housings, forcing Foxconn’s Hon Hai Precision Industry Co. to idle factories, the person said.

The report notes that the increase in quality control standards had halted production at one of Foxconn’s factories last week due to lack of rear shell parts. It has also increased the pressure on those working on the assembly lines as the iPhone 5 is more delicate and easier to scratch during the assembly process.

It also means that it is going to be even more difficult to get an iPhone 5. Shipping estimates for the iPhone 5 have already slipped to 3 to 4 weeks on Apple’s website.

Have any of you noticed scratches or scuffs on your iPhone 5 right out of the box? Let us know in the comments.

[via Bloomberg]

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  • IP4

    mine didn’t have scratches but finish had like a little stain on a side. i called apple and they shipped me replacement pretty quick.

  • Pete

    I’ve had my iPhone 5 for a few weeks now, and even though out of the box it was flawless, I have MANY nicks and scratches like this around the bezel after these few weeks. I’ve taken excellent care with my phone, not dropping it, and making sure I always put it down on a soft surface. I can only imagine how bad it is going to look in a years time, let alone 2.

  • http://www.facebook.com/george.fordounis George Fordounis

    what about the problem with the rear camera???

    • http://www.facebook.com/THExREALxTACO Jeremy Taco Patterson

      The great thing about that “issue” is that it SHOULD be remedies with a software update. It’ll take a bit of time, but they can alter the way the sensor “translates” the purple glare and get rid of that.

  • Chris Jones

    Yup opened the box yesterday and there is bare metal showing where a seam is on the side of my black iphone5. Problem is there is no easy solution for replacement. Apple care will charge you $29 for “Express” shipping of iphone to you where you drop the old one in after they ship you a new one….PLUS they ding your credit card for the full value of the phone until they receive the defective back….or you can ship yours to them and wait 3 days for the replacement? They both suck. Apple stores will not do anything because the have no inventory!!! What to do!!!
    SIII Mini?

    • Hans Lecaros

      And… Apple care has nothing to do with your situation… the brand new device came scratched/damaged… shame on them!

  • http://twitter.com/tbconrad Tim Conrad

    Mine was scratched when I took it out of the box. It was small and almost unnoticeable until you know it’s there. This case design was a bad idea.

  • Jon hall

    Yep… Im on my third black 16gb iphone 5

    Even this one has missing paint, may be forced to go white

  • mkimid

    Apple said “it is normal for aluminum design”
    It not means iPhone is no problem. They must use the other material or thin glass cover on back side with glossy edge.
    Anyway, I feel they make a worstest design at this release.
    I will willing to give up to upgrade

  • Unacceptable

    I’m on my third black iPhone 5. The first had a large silver gouge on the bezel. The second was worse and had 4 gouges all along the bezel. I’m not being anal here, these are deep gouges like with a knife or a machining tool mark. I can only hope the third is not even worse. This is unacceptable and quite a let down by Apple for me. The bigger you get, the more sloppy you become. If the third is messed up, I’ll have to go to something else. Apple used to be known for tight quality controls. Not anymore in my experience with this phone. One gouged phone…maybe. Things happen. But two? This tells me they have a serious problem here.

  • Paul

    Yep first black iPhone 5 had 2 big scratches on it. One on the edge right above the connector slot and the other in the same spot on the top near the lock button. Waited 2 1/2 weeks to finally get a replacement, took me several trips back to the apple store but they finally had replacement only stock and my new black iPhone 5 was flawless. Only down fall is now my 1 yr warranty for anything other than hardware is gone, can’t return this phone with any other issues unless its a hardware failure of some sort which is disappointing :(