Basic iPhone Troubleshooting: Apple Recommends Hard Reset-Reboot Before Making Genius Bar Appointments

2012 11 12 08 58 46

If you’re iPhone (or other iOS device) is having issues, and you want to book a Genius Bar appointment at your local store, Apple might ask you to take one little step first: Do a hard reset/reboot of your phone. And you know what, that’s a great idea.

While some of our colleagues are taking a little bit of a snarky approach to Apple’s suggestion:

Perhaps one last Browett strategy slipped through?

Actually, it’s a really good idea. Why? Because a hard reset often fixes a lot of strange things going on with your phone. In fact here are a few tips for you that could save you a trip to the Genius Bar entirely:

So to recap the three basic iPhone troubleshooting tips:

  1. If an app is acting squirrelly, try force quitting it and restarting it.
  2. If that doesn’t fix it, delete it and reinstall it from the App Store
  3. Doing a “hard reset” often fixes connection issues with WiFi, cellular, Bluetooth, and sometimes lots of other strangeness.
So don’t start calling out Apple because they are giving a very helpful trip that might save you the time and hassle of going into the Apple Store and might just get your iPhone (or any iOS device) back working normally.
Have any other iPhone troubleshooting tips that you like?

Via: 9to5Mac and Reddit

  • http://www.facebook.com/THExREALxTACO Jeremy Taco Patterson

    Nothing wrong with a hard-reset. Often does fix a hiccup.

    I guess what they say about many Apple users being tech-newbs is true if they don’t know/think to try something as simple as this before making a Genius Bar appt.

    • http://trishussey.com Tris Hussey

      I think Apple has just done a poor job of telling people the easy stuff to troubleshoot their gear. Yeah, yeah Apple stuff “just works” except when it doesn’t. And then often a couple simple things fix most issues.

  • mlumb

    Tech Support 101 – Did you reboot?

  • eben

    i restart my iphone 3GS but now it’s not booting why
    yes