Family Gets Five iPads From Best Buy By Mistake, Told To “Keep Them”

five-ipadsA Best Buy customer, who had ordered an iPad for her son, was pleasantly surprised when she saw that the box the retailer sent contained, not one, but five iPads. The son’s girlfriend, Alexa, tried contacting Best Buy about this goof-up but didn’t receive any response, so she emailed consumer affairs blog, The Consumerist, explaining her situation and asking for advice.

Before mailing,though, she had a look at an FTC document that said if an item was incorrectly shipped to a person, it can be considered a gift.

The Consumerist, acting on Alexa’s behalf, contacted Best Buy’s media helpline. Upon listening to Alexa’s situation, they directly mailed her with this:

Good afternoon, Alexa –

Laura, from the Consumerist, contacted us here at Best Buy on your behalf. First and foremost, I wanted to let you know how much we appreciate your honesty. That is so rare in this day and age and I sincerely thank you!

We, here at Best Buy, acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encourage you to keep the additional iPads and give them to people in need – friends, family, a local school or charity.

After The Consumerist put up the whole incident on their blog, they were contacted by another person who claimed that he, too, got five iPads instead of one from Best Buy. He did get a response from Customer Service, though:

I called Best Buy’s 1-800 number and the rep told me there was nothing he could really do because the system only reported one as being sent to me. He told me I could try and drop them off at the Best Buy store, but I had reservations about how traceable this return would be. You know, case the inventory person at Best Buy ever tracked me down and wanted them back. So right now I am just keeping them in my closet until Best Buy comes knocking at my door or a reasonable amount of times goes by.

Considering that there might be many more such cases which aren’t reported yet, it’s pretty amazing that Best Buy’s telling customers to essentially keep the additional iPads, without caring about the monetary loss. After all, each iPad probably costs at least $499.

What would you do in such a situation? Keep the iPads for yourself? Sell it off? Return it to your nearest Best Buy store? Give it off to someone in need? (Keep in mind that it is perfectly legal to keep the iPads for yourself.)


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Categories: iPad News

  • Felix Davila

    sell them all and. buy a nexus 10 and a galaxy note 10.1

    • Pacomacman

      I’m sure they aren’t that stupid. If nothing else there’s better resale value on an iPad, not to mention an iPad can play all the best games without the lag!

      • Ben Lloyd


    • Sebastian Rasch

      You would have to have bought an iPad anyway in the first place, they didn’t just send them out without an order at all!
      That said, only people who actually wanted an iPad got some extra ones and not morons like you.

  • Darien

    I heard this story was concocted by Bestbuy themselves as a ploy to have more people order iPads in hopes of getting free extras.

    • Liam Googolplex Merlyn

      Sounds plausible, my immediate thought was to try it for myself. Only lasted a second before logic set back in

      • Rounak Jain


      • WildBill9478

        Ha. Same here….


    Or maybe a disgruntled employee wanted to f*** them over. I once received a credit card and PIN from a previous tenant of the house I was renting, but I threw it in the bin.

  • m Arch Tom’s on Bar N Ass

    hilarious story, don’t buy that for a second and instead i give myself a different “flavor” of this event: this article is making an excellent commercial for BEST BUY and many people will now order at least one ipad and have expectations they are going to be sent 5 instead , as a alternative BEST BUY might just have far too many ipads in stock (including previous generations) and now sends them out to whoever make a payment for at least one, after all it’s better this way (buy 1 get 5) rather than giving all the previous generations ipad away for free. (we all know the packaging is probably worth more than the item by now). marc

  • Jays_on

    Why does the ad At the bottom of the page (while browsing on the iPhone) have Saddam Hussein as McDonald’s mascot?

  • Greg

    Best Buy doesn’t care about the $500 x 8 monetary losses. That’s pocket change to them (they area $4 billion company). Consider that $4000 spent on a marketing campaign that makes their customer service look top notch.