A sizeable percentage of users did not update their iOS device to iOS 7 when it was released last week due to various reasons.
These users discovered that their iOS device had already downloaded the iOS 7 update, and were not happy about it.
Since the iOS 7 update is a major release, it is nearly 1GB for some devices, which meant that it took up quite a significant portion of the storage space for such users, especially for devices with 8GB and 16GB storage.
The over-the-air update feature, which was introduced in iOS 5 in 2011 automatically downloads the update when the device is connected to a Wi-Fi network and a power source. The installation of the update still needs user interaction.
This is quite convenient if you want to install the update, but it can end up taking up precious storage space if you don’t plan to install the update.
CNET now reports that a user, Mark Menacher of Poway, California, has filed a lawsuit in the small claims court against Apple CEO Tim Cook for “disregard for customer preferences in relation to iOS7 is corporate thuggery.”
Menacher said in a statement. “Steve Jobs was reportedly rough on company employees in pursuit of happy customers, but Tim Cook apparently cultivates a culture of contempt for customer satisfaction in pursuit of corporate profits. It is a policy that will eventually fail.”
He wants a way to remove the iOS 7 installer file from this file, and also $50. He has also filed a complaint with Better Business Bureau.
Apple should have given users an option to disable the OTA update feature, which could have prevented the update from being downloaded automatically.
Do you think this lawsuit is justified or as usual opportunistic?[Via CNET]