Tips to troubleshoot problems while sending and receiving iMessages in iOS 7

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Having problems sending iMessages in iOS 7? You are not alone as an increasing number of people are reporting issues with both sending and receiving iMessages when using Apple’s latest mobile OS. If you are having difficulties with Apple’s iCloud Messaging service, here are a few steps you can take to get Messages back on track.

Check Apple’s System Status Page

Before you start diving into iOS 7 settings, you should check out Apple’s System Status page to make sure iCloud is up and running as expected. Outages are infrequent, but they do happen, and it is possible the glitches that you are experiencing are not your fault, but Apple’s. The System Status page will show you current status of each of Apple’s services and, if there is an outage, you can see the duration of the downtime.

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Make sure Messages is turned on

This seems like a silly tip, but I often turn off iMessages for one reason or another and then forget to turn it back on. Before you start pulling out your hair, start with the simplest solution and double-check to make sure iMessages is on. It’s easy, just go to Settings > Messages and make sure the iMessage toggle button is set to “on.”

Reset your Network Settings

For some people, it takes a reset of the Network Settings to get iMessages back online. This reset will wipe out your stored WiFi passwords so make sure you have them written down somewhere first. To reset your Network settings, go to iMessages and turn it off (Settings > Messages). Then go the Settings > General > Reset > Reset Network Settings. Before you try to send an iMessage, remember to go back to Messages and turn it back on (Settings > Messages)

Reset your iPhone

A reset of your iPhone will clear the memory and restart the OS on your phone. It’s useful when the iPhone locks up or a core system app like iMessages is acting wonky. This won’t delete any data or settings, so yo u don’t have to worry about backing up any information first. To reset, just press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds. You can let go of both buttons when the Apple logo appears. Be patient and give your iPhone a few minutes to start back up again.

[Via MacRumors]

  • Steve

    iMessage not working was the main reason I quickly downgraded to 6.13

  • Stuart

    This should be point number 1, as it fixes it almost ALL the time.
    Sign out of your AppleID within the Messages menu and sign back in again. This will let you ensure you are selecting the right points of contact and generally resets everything to a working state again.