How to Restore or Reset Jailbroken iPhone, iPad or iPod Touch to factory settings

Are you’re having issues with your iPhone, iPad or iPod touch after jailbreaking? Do you have to take your iOS device to an Apple Store because of a hardware issue, and you’re worried that Apple may not service the device because it is jailbroken? Then don’t panic.

All you need to do is restore your iPhone, iPad or iPod touch to its factory settings by following these simple steps to remove the jailbreak.

Important points before we show you how to reset or restore your device to factory settings:

  • Make sure you’ve the latest version of iTunes installed.
  • Restoring your device will erase all the data from your device, so please take a backup of your device using iTunes to transfer and sync any additional content to your computer, so you can restore from the backup.
  • Disable Activation Lock by turning off Find my iPhone if you’ve enabled it. Launch the Settings app and navigate to iCloud. Tap the Find My iPhone On/Off toggle to disable it.
  • Please note that restoring your device from the backup can be a time consuming process, and depends on the amount of data stored on your device and on the speed of your Internet connection if you plan to restore from iCloud, so take up this activity when you have enough spare time.

Restore your iOS device:

  • Connect your iOS device to the computer.
  • Select your iPhone, iPad or iPd touch when it appears in iTunes (next to iTunes Store button in the top right corner).
  • Click on the Restore button in the Summary tab.

itunes11-restore copy

  • iTunes will prompt if you’re sure you want to restore your iOS device to factory settings. Click the Restore button.

restore_dialogue_itunes copy

  • After your iOS device is restored to factory settings, it will restart.
  • You’ll see the “Hello” screen with a “Slide to set up” slider. Follow the on-screen instructions to setup the iOS device. You can set up your device as new device or restore from the backup taken previously. If your iOS device has cellular service, it will activate after you restore.

ios7-slide_to_setup copy

Recovery mode

If the above method doesn’t work, then you can try restoring your device by putting it in recovery mode. You can follow our guide if you need help.

Let me know how it goes. Feel free to drop in a line in the comments if you have any questions.

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Categories: How To

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  • Flok

    Are you sure the back up isn’t damaged by the jailbreak? Does iTunes allow the restored device to be backed up with a “jailbroken” back up?

    • Gautam

      iTunes backs up what it is supposed to backup, so the backup isn’t damaged by the jailbreak, otherwise it would be a big showstopper for jailbreaking. There are times when certain files are also backed up, but they don’t interfere with the working of the device.

      • Brandy Nolan

        iTunes backs up everything exactly the was it was when you backed it up, flaws and all…..whereas iCloud only backups up the original software without the flaws…

      • Flok

        Ok thanks. I asked that because once iTunes said my restored iPhone 5 (iOS 6) couldn’t be backed up because of what I said before.

  • Brandy Nolan

    I just spent three hours on the phone with apple support last night and they said y’all are wrong on this!..

    You should do a Forced Restore. To do this you follow the following steps.
    1. Plug your sync cable into your computer… But don’t plug the other end into your device.
    2. Power your device all the way off.
    3. Press and hold your home button,…. while holding the home button, plug the sync cable into your device.
    DO NOT release the home button until you see you device turn on with the image of the cable on the screen
    4. On your computer screen it should prompt for a forced restore. Click continue.
    5. Wait for your device to restore…will take about 5-10 mins
    6. Your device will turn back on when complete…. Do Not back up from iTunes, only from your iCloud.
    It should be just like a brand new device!

    I could not turn off “find my iPad” feature to do it the way this article describes due to the fact that it wouldn’t recognize it was connected to the internet, when it really was.

    • ronnymo

      Why should i backup from iCloud only?

      • Brandy Nolan

        Apple support told me that you shouldn’t backup with iTunes because that backs up the software which could be corrupt or damaged in some way…. Backing up with iCloud doesn’t backup the software but instead just baicly makes a lst of what apps you want put back on…pics, notes, and documents need to be backed up elsewhere.

        • bobboo

          which in the end process makes you backup from itunes because where else can you get your pics and notes from?

          • Brandy Nolan

            My notes automatically send a backup copy to my email….and my I use the photo stream to auto upload my pics to my desktop within min of connecting to my home network. So therefore I didn’t need to get those back from iTunes.

    • 8lias

      This seem to be a logical way to do a clean Restore and backing up from iCloud won’t bring over “jailbreak stuffs”. I do see jailbreak tweaks/files using iFile I don’t use and didn’t install from Cydia since iOS 7.

      • Gautam

        These files don’t usually interfere with the working of the device. I would think personal data would be a lot more important to users than worrying about something that is not an issue.

    • Gautam

      You have described how to restore an iPhone using recovery mode:
      http://www.iphonehacks.com/put-iphone-recovery-mode

      It can come in handy if iTunes cannot recognize your iOS device.

      Also setting up your device as a new device would mean you would lose all your personal data, which may not be something that users want.

      • Brandy Nolan

        The problem ended up being that WHILE I was doing the update to iOS 7.0.2 my Apple ID got hacked… This hacker stole my backup from their server and changed my Apple ID to his. Apple has filed fraud and theft charges on this person… They said they had never heard of this happening to anyone before and are trying to find out how he did it so they can prevent it from happening again to someone else

    • John Agnew

      Three hours !!!! I hope they were paying for the call and I hope you can do it now ;-)

      • Brandy Nolan

        I had to pay $19 for the “pay-per-incedent” plan

    • Veronica718

      you’re a genius this worked thanks!!

      • Brandy Nolan

        I’m glad i could help!

  • Roger Caron

    Why are they posting this??? Have they run out of interesting articles and are now posting what every iPhone owner knows???

    • Gautam

      A number of readers have asked us about how to do it, which is why we have covered it. There will be occasionally articles that may not be interesting, please feel free to skip it.

      • Kian

        I am happy you covered it as I need the info and stumble upon it while browsing for a solution for my ipad.

  • DraweR53

    i must ask… do this upgrade my ios6 iphone to ios7?

    • Gautam

      Yes, it would upgrade your device to the latest version, which is iOS 7.0.4 or iOS 7.0.5 currently.

  • James

    I am in a difficult situation and would much appreciate some help.
    I have a jailbroken iPad 4, which, long story short, needs to be restored. I could easily update and restore through iTunes, but evasi0n doesn’t work with iOS 7.1 yet. So I tried to restore from a 7.0.4 .ispw file that I downloaded, but it said there was an error and it did not restore. I reset the host files in my PC, I put my iPad in recovery mode, I tried everything. Is there any way that I can restore my ipad WITHOUT updating to iOS 7.1?

  • Paris

    Hi Gautam, thank you for this wonderful article. I would like to know a thing or two.

    I am having HUGE battery drain from 3 days, tried debugging via sbs, also did semirestore, but to no avail. what I would like to know is,

    I am on 7.0.4 and jailbroken right now. I have a restore point created before doing the JB. Now, if I were to restore from it, will I stay on the 7.0.4 or would I be forced to the latest iOS (I guess 7.1)

    • Gautam

      You will be able to restore to iOS 7.1. It is not possible to restore to iOS 7.0.4 as Apple has stopped signing it.

      Semi-Restore is the only tool that lets you bring your device as close to factory setting as possible.

      I would suggest checking out this post to see if any on the tips mentioned there help:
      http://www.iphonehacks.com/2014/03/tips-fix-battery-life-problems-ios-7-1.html

      • Paris

        thank you for quick reply, i am attaching a screenshot from mobileterminal showing the process utilizing my cpu 99%, is there any way I can know which process is this? I know it says ‘top’ but i am sure that isn’t it! (or is it)

        Any help would be gladly appreciated

        • safar

          press q when you are done with top, pressing q quits the top. because you dont press q, the top runs in background and it consumes a lot of energy

  • sam

    I have iphone 4 that is jailbroken. I need to reset it but the phone is no longer activated. How do I reset the phone so I can reactivate the phone

  • Hassan Hameed

    it actually worked on my ipad mini … thanks alot… i think the people are missing the last step… after you update your device … you need to repeats the same procedure again i.e 1. Plug your sync cable into your computer… But don’t plug the other end into your device.2. Power your device all the way off.
    3. Press and hold your home button,…. while holding the home button, plug the sync cable into your device.
    DO NOT release the home button until you see you device turn on with the image of the cable on the screen
    iTunes will prompt if you’re sure you want to restore your iOS device to factory settings. Click the Restore button.
    You’ll see the “Hello” screen with a “Slide to set up” slider. Follow the on-screen instructions to setup the iOS device. You can set up your device as new device or restore from the backup taken previously.

    follow the instruction as above …. and there will be no problem ahead… thanks.

  • Jassi Kanday

    hlo sir i want to unjailbreak my iphone 4s and update it to ios 7.1.2 i just want to know if i use itunes than how much data itunes will take means if i restore my iphone through itunes than it will download full firmware again to restore please reply ASAP

  • harumpak

    Thanks Gautam, works 100% with my iphone5s pangu jailbreak.

  • Peace Lover

    Hi, i have jailbroken my ipad 3, and now when i am trying to restore it from itunes my ipad got stuck while updating the firmware, and then produces a error 3 message, can anyone please advice me what to do?

  • Jett kenyon

    Why doesnt youtube work please help

  • Jett kenyon

    Only youporn works my brother said laugh out loud of cause he would know

  • influxx

    Hi Gautam, I am trying to Restore my jailbroken iPhone (its an old first gen I have laying around I want to give to my son). It is locked with a passcode that I have long since forgotten. Entering Recovery Mode and trying to do a Force Restore fails because the phone “cannot connect to the iTunes Update Server as I do not have enough access privileges”.

    Any ideas how to get around that little gem.

    • Gautam

      Does it give you an error message?

      Here’s an article that you can follow to recover recover a locked and disabled iPhone:
      http://www.iphonehacks.com/2013/01/how-to-recover-a-locked-and-disabled-iphone-or-ipad.html

      Let me know how it goes.

      • influxx

        Well I was able to get past the passcode using iFunBox to delete the Keychain data. I sill cannot Restore my iPhone. Whenever I go into Recovery Mode, it is the Cydia/Pwnage Recovery screen with the cartoon Steve Jobs. This is likely whats creating the problem.

        The error was the line in quotes in my first post – “cannot connect to the iTunes Update Server as I do not have enough access privileges” Error code −5000 (not one listed on the Apple list of error codes BTW)

        • Gautam

          Do check if you have any host file entries. If you have any entries for apple.com then remove them.

          • influxx

            Well what I ended up doing was downloading the ipsw file and loading it in manually. Option-clicking on Restore button in iTunes allows you to choose the firmware of your choice. So I am all good and back to normal. Thanks.

          • Gautam

            That’s great.

  • Victor

    I have restored my IPad 2 and I get to the part where it asks to set up as a new device, or restore from backup. I try to restore from backup, it says restore is complete, but then starts all over again (asking if I want to set up as a new device or restore from backup). I have tried several times, but I am stuck in this endless loop. I am trying to re-cover information from my notes, but nothing has worked so far.