Pebble asks users not to install v2.1 update, citing critical issue that breaks app

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Pebble is asking its users not to install the version 2.1 update for the iPhone that was released March 31st, citing a critical issue that prevents the app from working properly with the Pebble smartwatch.

The company does not say what went wrong with the app, but confirms the v2.1 glitch affects “connecting, loading, and managing” the Pebble device from the iOS application.

At this time, Pebble does not recommend updating to version 2.1 of the Pebble for iOS app, which was released today. A critical issue was detected in the application that prevents it from working. This will affect connecting, loading, and managing your Pebble from the application. Your Pebble will continue to work as usual, and in general existing notification settings should continue to operate.

This is a temporary issue, and the Pebble team is working diligently to make an update as soon as possible. We sincerely apologize for the inconvenience.

Pebble has hidden the app from the App Store, so users can no longer manually download it. If you have automatic updates enabled in iOS 7, Pebble recommends turning off this feature until a fix is in place. You can turn off automatic downloads by opening the Settings app in iOS, going to the iTunes & App Store section and then toggling Updates to OFF in “Automatic Downloads” section.

If you already have version 2.1 installed, some Pebble forum members are reporting they were able to rollback to version 2.0.2 by uninstalling the Pebble v2.1 app from their phone and installing the older version, which is available in the “Purchased” section of the App Store. You also can live with a broken app and wait for Pebble to roll out a fix. You can sign up here to be alerted when the fix for v2.1 is available to download from the iOS App Store.

Do you have a Pebble smartwatch? Did you download version 2.1?

Update: Pebble confirmed that a fix has been submitted to the iOS App Store and is under review. The company has requested an expedited review, so hopefully the new version will be available soon.

 

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Categories: iOS, iOS Apps, Pebble

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