Apple offers sleep/wake button replacement program for the iPhone 5


Apple today launched a new program that will replace faulty sleep/wake buttons in select iPhone 5 handsets. The program is live today in the U.S. and Canada and will expand to other countries on May 2.

The problem causes the sleep/wake button to stop working completely or work intermittently to wake up the phone or put it into sleep mode. Apple has determined that a “small percentage” of iPhone 5 handsets manufactured through March 2013 were affected by this problem.

Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently.  iPhone 5 models manufactured through March 2013 may be affected by this issue.

Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number.

Users who have a faulty handset can visit Apple’s support website to see if their handset is eligible for repair. If a customer qualifies for repair, they can either mail in their iPhone via mail or walk into an Apple Store or authorized service provider. Customer who take advantage of the walk-in service will be provided with a 16GB iPhone 5 loaner until your iPhone is done being repaired.

You can enter your iPhone’s serial number on this special support website created for the recall to find out if your iPhone 5 is affected. Check this article if you need help finding your iPhone’s serial number. If your iPhone is eligible, but not yet broken, you can get it repaired for two years after your purchase date.

Do you have an iPhone 5 with a faulty Sleep/Wake button? Let us know in the comments.

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Categories: Apple News

  • Jack Black

    You put 2 different dates in your post, is the issue from the release date: 2012 till march 2013 or iPhone 5 after March 2013

  • The Bill

    i got the problem that my iphone 5 and ipad 3 often immediatelly go back to sleep if i press the power button. I can see the lock screen for about 1/5 seconds before the screen gets dark again. If i press again after that issue the devices r starting normal, so i guess its a software bug.

  • Tatsh

    You wrote “cant” instead of “can”.

    • Gautam

      It has been fixed. Thanks for pointing it out.

  • Jessie

    This is the best news I’ve heard today

  • Knight

    I wonder if they will repair a jailbroken iPhone5??

    • Gautam

      It would be prudent to restore your device to factory settings before going to the Apple Store for a replacement. Unfortunately, it would mean that you would lose your jailbreak.

  • blu

    Article is about sleep/wake/power button, yet the end of the article says “faulty home button”.

    • Gautam

      Thanks for pointing it out. It has been fixed.

      • blu

        no problem. OCD just has a way like that. :)

  • Wicked-Weasel

    Apple site not working. I put in my serial number and it tells me there is a problem and try again in a few. Been a few hours and still no go. Anyone get it to work?

  • Mehmet Mustafa Kaya

    when i dropped my iphone the sleep/wake button isn’t work well

  • Jimmy

    Mine is messed up and eligible, but I don’t want to lose my jb. Guess I’ll wait til I buy a new phone and I’ll send it in then so I can sell it. So it’s covered for 2 years from the date of purchase. Good thing I waited 2 months after it came out!

  • klasniedryg

    hmmmm… whats more important, Jailbreak or a working button? it works fine if I press closer to the the left side of the button, but not if i press the right side. so its partially functional.

  • Jonathan

    I had this problem last year. I brought it in the Apple Store around October 2013, and they just gave me a free replacement. That is much better than actually getting it repaired.

  • Kay

    Disappointed they’re still not offering for the 4s. Mine works if I press really firmly but not every time, and it definitely doesn’t make an audible click.

    • dcolli01

      I also have a 4s, ive lost the function probably a year ago. Now im using the Assistive Touch. Must admit, the floating button gets in the way sometimes!