Apple today launched a new program that will replace faulty sleep/wake buttons in select iPhone 5 handsets. The program is live today in the U.S. and Canada and will expand to other countries on May 2.
The problem causes the sleep/wake button to stop working completely or work intermittently to wake up the phone or put it into sleep mode. Apple has determined that a “small percentage” of iPhone 5 handsets manufactured through March 2013 were affected by this problem.
Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently. iPhone 5 models manufactured through March 2013 may be affected by this issue.
Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number.
Users who have a faulty handset can visit Apple’s support website to see if their handset is eligible for repair. If a customer qualifies for repair, they can either mail in their iPhone via mail or walk into an Apple Store or authorized service provider. Customer who take advantage of the walk-in service will be provided with a 16GB iPhone 5 loaner until your iPhone is done being repaired.
You can enter your iPhone’s serial number on this special support website created for the recall to find out if your iPhone 5 is affected. Check this article if you need help finding your iPhone’s serial number. If your iPhone is eligible, but not yet broken, you can get it repaired for two years after your purchase date.
Do you have an iPhone 5 with a faulty Sleep/Wake button? Let us know in the comments.