Apple launches free Exchange program for 5W European USB Power Adapter

Apple 5W USB Power Adapter: Affected vs Redesigned

Apple has just announced an exchange program for the 5W European USB Power Adapter, as they’ve found that in some rare cases they may overheat and pose safety risk.

The affected power adapters came with iPhone 3GS, iPhone 4 and iPhone 4S models shipped from October 2009 to September 2012, and was also sold as a standalone accessory.

Customer safety is always Apple’s top priority, and we have voluntarily decided to exchange every affected power adapter for a new, redesigned adapter, free of charge. We encourage customers to exchange any affected adapter for a new one as soon as possible using the exchange process below. 

Users can also identify if they’ve the faulty adapter by looking at the label between the prongs on their adapter. The affected adapter features Model A1300 and the letters “CE” in solid gray.

Apple has warned that users with the affected adapters should discontinue using it, and exchange it for a new one for free.

Users can get a free replacement by taking your affected adapter to an Apple Retail Store or a participating Apple Authorized Service Provider. They will also need to take their iPhone with you as Apple needs it verify their iPhone’s serial number as part of the exchange process.

The affected adapters came with iOS devices that were shipped in the following countries:

Albania, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Indonesia, Israel, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Vietnam

It is kind of ironic, as Apple had launched a “USB Power Adapter Takeback Program” last year offering customers Apple-branded USB power adapter at a special price of $10 when they turn in at least one third-party power adapter after the death of a Chinese woman and controversy over the safety of counterfeit power adapters.

Let me know if you’ve one of those affected adapters in the comments below.

[via 9to5Mac]

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  • Denis Bobovnik

    i have 4 of them…would like the new one…but im from slvoenia…the nearest retail store is in germany..so yeah :D yolo

    • gogydm

      completely unnecessary “yolo” in this case

      • Moinul Alam

        better than saying it before taking a shot… LOL