How to restore your iPhone or iPad with iTunes


If you’re having issues with your iPhone, iPad or iPod touch, and none of the basic troubleshooting tips have helped, then you can try restoring your iOS device to factory settings to see if it helps.

Important points before we show you how to reset or restore your device to factory settings:

  • Make sure you’ve the latest version of iTunes installed.
  • Restoring your device will erase all the data from your device, so please take a backup of your device using iTunes to transfer and sync any additional content to your computer, so you can restore from the backup.
  • Disable Activation Lock by turning off Find my iPhone if you’ve enabled it. Launch the Settings app and navigate to iCloud. Tap the Find My iPhone On/Off toggle to disable it.
  • Please note that restoring your device from the backup can be a time consuming process, and depends on the amount of data stored on your device and on the speed of your Internet connection if you plan to restore from iCloud, so take up this activity when you have enough spare time.

Restore your iOS device:

  • Connect your iOS device to the computer.
  • Select your iPhone, iPad or iPd touch when it appears in iTunes (next to iTunes Store button in the top right corner).
  • Click on the Restore button in the Summary tab.
itunes11-restore copy
  • iTunes will prompt if you’re sure you want to restore your iOS device to factory settings. Click the Restore button.
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  • After your iOS device is restored to factory settings, it will restart.
  • You’ll see the “Hello” screen with a “Slide to set up” slider. Follow the on-screen instructions to setup the iOS device. You can set up your device as new device or restore from the backup taken previously. If your iOS device has cellular service, it will activate after you restore.
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Let me know how it goes. Feel free to drop in a line in the comments if you have any questions.

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  • MSG

    I restored my iPhone 6 to factory settings and it still won’t accept my wifi password. My iPad works perfectly though.

  • Fer

    After having my iphone 5 lockedon reebot during installation of iOS 8.0.2, I was able to restore my iphone with iTunes. However, I lost a lot of data that was in the iCloud backup I completed before trying the upgrade. Only two more recent backups done during the upgrade show. I am very disappointed with the inefficient uograde and problems, since I pay for iCloud storage for backups only to have them disappear and not be available when I need them. Apple is lowering their efficiency. Additionally, my iPad does not recognize the SIM card after uograde.

  • Nadzz

    Tried doing everything i could but it doesnt do anything at all, all my devices at home could be connected to the wifi but my iPhone 6 wont. I

  • krs

    Solution to restore apple iDevices (that are unable to connect to iCloud / Internet for various reasons other than hardware failures) :

    (Please note that you will need iTunes and internet connection on your computer)

    Step 1. Turn your iDevice off by holding down the Sleep button.

    Step 2. Connect your iDevice to your computer and start iTunes.

    Step 3. Hold down both the Sleep and Home button for about 10 seconds.

    Step 4. Release the Sleep button and keep holding the Home button until a message appears in iTunes.

    Step 5. Select your device, and click Restore option under Summary.

    • KRS

      Unfortunately, this did not work for me 🙁

  • Ailar

    I’m really disappointed by apple.please fix this problem.