Apple has started recalling a small batch of third-generation Apple TVs due to an unspecified faulty part, according to MacRumors.
It doesn’t seem to be a major recall as Apple hasn’t issued a public advisory about the issue on its website. Apple seems to be proactively contacting customers with the defective Apple TV and offering an exchange for a new unit.
The problem seems to be affecting Apple TVs that have been purchased recently. Mitchel Broussard of MacRumors who had purchased the defective Apple TV just a few weeks back got the following email from Apple.
I understand the concern, Apple typically does not reach out to customers proactively this way.
I just need you to confirm that you have this device and to make sure I have the right shipping address (i see that below). I will then send you a new apple tv, we will email FedEx labels to send back the old one then once we get the old one, we will send you an iTunes gift card for the troubles.
Since Apple hasn’t issued a public advisory, it does look like it is affecting a small number of units. It is also not clear at this point if the faulty part is causing any user-facing issues. We’ll update the post as soon as we get more information.
If you’ve a faulty unit, then you don’t need to worry, Apple will contact you directly.
It’s a good example of customer service done right – send a replacement unit before getting the faulty one back, and to top it also give an iTunes gift card for the inconvenience.