Apple launches USB-C Charge Cable Replacement Program for 12-inch MacBook


Affected USB-C cable

Apple has launched a worldwide USB-C cable replacement program for the 12-inch MacBook. According to Apple, a limited number of USB-C cables that were included with the 12-inch MacBook through June 8, 2015 can fail due to a “design issue.”

Apple notes that due to the design issue, MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected cable. Apple has started shipping a redesigned USB-C cable to address this issue.

Apple will provide a new redesigned USB-C cable to affected customers free of charge. Cables with the design issue have “Designed by Apple in California. Assembled in China.” stamped on them, whereas the redesigned USB-C cables now have a serial number after that text as you can see in the image below.

Apple will send the free replacement to affected customers who had provided a valid mailing address during the product registration process or Apple Online Store purchase. Other eligible customers will have to either reserve an appointment with Genius Bar at an Apple Retail Store, find an authorized Apple Service Provider or contact Apple Support. You will your MacBook’s serial number to verify eligibility for this program. If you paid for a replacement due to this issue, then you can contact Apple Support to get a refund.

Do you have the affected USB-C cable and did you face the issue where your MacBook didn’t charge or only charged intermittently?

[via Apple]

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Related Topics: Apple News, MacBook