Consumer Reports has called for an official recall of the Galaxy Note 7 following reports that some devices have exploded while charging. Samsung has already confirmed that some units are affected by a battery issue, but it hasn’t officially asked customers to return their devices.
Samsung confirmed on Friday that it would stop selling the Galaxy Note 7 until the battery problem has been rectified, and it has given customers the option to return their device for a replacement should they choose to. But this wasn’t an official recall.
An official recall would have involved the Consumer Product Safety Commission (CPSC), and would have made it illegal for carriers and retailers to continue selling the Galaxy Note 7. Even after Samsung’s voluntary recall was confirmed, the device can still be purchased.
“Consumer Reports shoppers checked multiple retailers Friday morning, and found the phone for sale at some of them,” it explains. “If Samsung was initiating the recall process, its first step would be to immediately report any issues to the CPSC.”
The Consumer Product Safety Act states that a product can be recalled if it “contains a defect which could create a substantial product hazard,” or “creates an unreasonable risk of serious injury or death.” The Galaxy Note 7 could qualify for both of these things.
Had Samsung involved the CPSC, it could have properly evaluated the reports of exploding devices and the risk to consumers. It could have them pursued an official recall and made it illegal for third-party retailers to continue selling the Galaxy Note 7.
However, a government official told Consumer Reports that there is no official recall.
“Samsung should immediately initiate an official recall with the Consumer Product Safety Commission given the serious nature of the safety problem it identified with the Galaxy Note7,” said Maria Rerecich, Consumer Reports director of electronics testing. “We are particularly concerned that phones continue to be available for sale today.”
Samsung has stated that those who already own a Galaxy Note 7 can return their device for a replacement, but it’s totally voluntary. So, if you’re not concerned about the risk of it exploding, you’re totally free to just continue using the handset you already own.
Samsung has identified 35 cases of exploding devices globally, but maintains that only a small percentage of the millions of devices it has already sold are affected.
If you’re a Galaxy Note 7 owner, will you be returning your handset for a new one?[via Consumer Reports]