Many iPhone 7 owners have reported over the weekend that their handset is not able to reconnect to cellular service after disabling Airplane Mode. As per MacRumors, Apple is already aware of this issue and is looking into it.
The internal documents of the company recommend its authorised service providers to instruct customers to restart their iPhone 7 or iPhone 7 Plus to restore cellular connectivity to it. If that does not work, Apple recommends them to re-insert the SIM card on the device.
Some Apple Stores are also exchanging iPhone 7 units of affected customers with a new one. It remains unclear if these replaced units are also facing the same issue.
The video above was shared to MacRumors and shows how an iPhone 6s is able to quickly reconnect to a cellular network after switching off Airplane mode, while the iPhone 7 is not. The iPhone 7 in the above video was on AT&T’s network, which means it features an Intel modem. Apple has up until now used Qualcomm’s modem on its iPhones, but this year it has switched to an Intel modem for the AT&T and T-Mobile SKU of the iPhone 7 and iPhone 7 Plus.
It is likely that we will see Apple fix this issue with an upcoming update. Until then, if you are facing this issue, you can try restarting your iPhone 7 or take it to your nearest Apple Store to get a replacement unit.