In an unprecedented move, Samsung today announced a worldwide recall of all the Galaxy Note 7 units it has sold so far. The company will be issuing replacement units to all Galaxy Note 7 customers irrespective of the purchase date.
The replacement call stems from the fact that some Galaxy Note 7 units come with a faulty battery that can potentially explode.
After a few reports of Galaxy Note 7 exploding over the last couple of weeks, Samsung decided to halt the shipments of the device for additional quality control testing. As identified by the company, the explosion is being caused by a faulty battery, which has now forced Samsung to issue a recall.
Despite a global recall, the issue is not widespread but Samsung is still recalling all Note 7 units it has sold in the interest of consumer safety. As per Samsung, it has found only 24 units to be affected on a scale of 1 million, and till date, it has only received complaints of Note 7 exploding from 35 customers across the globe.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
Samsung has already halted the sales of the Galaxy Note 7 in regions where the phone was being sold like South Korea and the United States, and it has delayed its launch in Europe and India.
The replacement procedure can take up to 2 weeks depending on the part of the world you live in.
Samsung had launched the Galaxy Note 7 earlier this year to take on the iPhone 7 and iPhone 7 Plus from Apple. The company’s plan was working in its favor since the Note 7 received rave reviews from major publications. However, exploding batteries and a worldwide recall is definitely going to negatively impact the sales of the handset.