Over the last few weeks, an issue with batteries and some iPhone 6s units unexpectedly shutting down has made the rounds quite a bit.
But, up to this point, Apple has remained relatively quiet on the subject. The company has implemented a battery replacement program, however, and now lets users check their serial number online to see if their iPhone 6s is affected by the battery problem. Apple has finally made a statement regarding the situation, as reported by Business Insider, posting a public comment on its Chinese website regarding the problem.
According to Apple, the issue is due to a manufacturing issue. Specifically, the company says that some batteries were exposed to “controlled ambient air” for longer periods of time than is typically allowed. As a result, the batteries degrade faster, and can cause unexpected shutdowns during usage:
“We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur. It’s important to note, this is not a safety issue.”
The company wants to make sure that owners know it’s not a safety risk, however, noting that the device is designed to shut down automatically in certain circumstances, including extremely low or high temperatures. The process of automatically shutting down is also meant to protect the device’s electronics from low voltage:
“We also want our customers to know that an iPhone is actually designed to shut down automatically under certain conditions, such as extremely cold temperature. To an iPhone user, some of those shutdowns might seem unexpected, but they are designed to protect the device’s electronics from low voltage.”
The company notes that it has investigated other potential issues, including a software bug related to iOS 10, but that it has discovered in the process that the issue is purely a hardware problem, and not related to software.
Did you have to deal with this issue with your iPhone 6s?
[via Business Insider]