Late last year, Apple introduced a new screen repair option as part of AppleCare+, while also altering the prices of other repair options.
Also last year, Dish officially launched its own “smartphone repair” service, which covered a variety of different iPhone models. Third-party repair shops also exist out there in the wild, but for iPhones and iPads, that typically means they need to get their parts from a gray market, which could mean recycled or counterfeit pieces are added to the mix.
Legislators in five different states in the U.S. (Kansas, Massachusetts, Minnesota, New York, and Nebraska), have introduced new “Right to Repair” bills, all of which aim to make it possible for third-party repair sites to avoid that gray market, make it easier to get official parts from Apple, and even publish service manuals.
The legislators have their reasons for introducing the bills, including a boost to those third-party repair businesses, which could see a boost in customer satisfaction due to a lower rate of part failures after a repair (due to the components acquired off the gray market). Additionally, the legislators say that it could have a positive impact on the environment as well, with fewer devices getting thrown away due to being broken.
“Limited authorized channels result in inflated, high repair prices and high overturn of electronic items,” claim legislators behind the New York bill. “Another concern is the large amount of electronic waste created by the inability to affordably repair broken electronics.”
While there’s no definitive word on how these bills will fare in the end, it’s expected that if even one of them passes, that decision could resonate across the U.S. for more customers.
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