Apple Offering Free Repairs for First-Generation Apple Watch Units with Back Cover Issue


If you own a first-generation (Series 0) Apple Watch whose back cover has separated from the device over time, here’s some good news for you. Apple or its authorised service providers will now be providing free repairs for all affected first-generation Apple Watch units. 

The internal service policy document obtained by MacRumors points to Apple extending the service policy coverage period for three years from the date of purchase of the smartwatch.

This means that anytime within a period of three years from purchasing the Apple Watch, it the back cover of the watch develops an issue, you can get it serviced from Apple or its authorised partners for free. The free service policy is valid even if your Apple Watch’s standard warranty or extended AppleCare warranty has expired.

Many first-generation Apple Watch owners have been complaining about the back cover of their smartwatch coming out since last year. This led to the heart rate scanner on the device not working properly, with the back cover completely coming off when the smartwatch is taken off from its magnetic wireless charger.

While Apple has not announced the service policy publicly, it has been offering free repairs for affected customers for well over a year.

In case you had to get your first-generation Apple Watch serviced by paying money, you can contact Apple’s customer care about it. Apple has since then fixed the issue with the Series 1 and Series 2 Apple Watch by using stronger adhesive.

[Via MacRumors]

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