Consumer Reports has removed its recommended status for four of Microsoft’s Surface devices due to their poor reliability issues. Before, Consumer Reports recommended consumers to buy the Surface Book (128GB and 512GB) and the Surface Laptop (128GB and 256GB).
However, as the publication has collected more data from its subscribers, it has found that almost 25 percent of owners of Microsoft devices have had problems with their devices within the second year of purchase. It states that the estimated breakage rate of Microsoft’s tablets and laptops was significantly higher than that of products from other brands. Due to this, it cannot recommend Microsoft’s Surface devices to consumers anymore.
The survey included owners of Microsoft products that were purchased between 2014 and early 2017, with data from over 90,000 laptop and tablets being collected to ascertain the Surface line’s overall reliability.
A number of survey respondents said they experienced problems with their devices during startup. A few commented that their machines froze or shut down unexpectedly, and several others told CR that the touch screens weren’t responsive enough.
Microsoft has already issued a statement in this regard where it says that it does not believe Consumer Reports findings.
“Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability,” Microsoft said in an emailed statement. “We don’t believe these findings accurately reflect Surface owners’ true experiences or capture the performance and reliability improvements made with every Surface generation.”
Despite Microsoft’s denial, there is no denying the fact that its Surface lineup of products does suffer from reliability issues. The Surface Pro 3 Wi-Fi and battery life issues are pretty well known at this point, with multiple software updates from the company over time still unable to address the issues completely.
[Via Consumer Reports]