Update: Apple has issued a statement on the entire situation to Yahoo, confirming that Face ID failed to recognize Craig Federighi’s face since the iPhone X was handled by a lot of people before being set up for the demo.
When Apple took the wraps off the iPhone X yesterday, the entire Apple fanbase collectively gasped and sighed when the Face ID demonstration failed on stage. There have been several theories floating around since then talking about how Apple might not be ready for a feature like this. Safe to say that most of these stories put a negative spin on the whole thing.
However, the explanation might be a lot simpler as suggested by multiple users on Quora. As you can see from the screenshot above, the error reads “Your passcode is required to enable Face ID”. This is in line with Touch ID, which requires the user to enter the passcode if the device has been rebooted or if the authentication failed more than five times consecutively.
On Touch ID devices, if the authentication is wrong, the device returns the “Try Again” message. If Touch ID is authenticated wrongly five times, the iPhone returns the message shown above. So going by this evidence, it’s possible that someone at the event probably turned off the device and forgot to set it up before the demonstration or wrongly authenticated it more than five times.
So there you have it. There’s no reason to panic, and the iPhone X is just as good as Apple made it out to be. The iPhone X goes on pre-order October 27 and will be available for purchase on November 3 starting from $999.