Apple has confirmed the issue of the iPhone X screen becoming unresponsive in cold weather and confirmed that it is working on fixing the issue. Many iPhone X owners living in colder parts of the world have been complaining about the screen on their handset not working within seconds of them stepping out from the comfort of their home to the cold weather outside.
Below is an experience shared on a Reddit thread by an affected iPhone X user:
I’ve noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn’t register my finger. It’s very noticeable. Is anyone else having this problem?
Edit: possible other explanation might be the drastic changes in light that are causing problems.
Edit2: looks like some people are having issues while others are not. Might be different colors/sizes of iPhones that were affected. Can we get Apple to investigate?
The issue did not seem to be that widespread as many users who took their phone outside in cold temperatures said it worked just fine. Nonetheless, Apple has acknowledged the issue and promises to fix it in an upcoming software update. The company says that it is aware of “instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment.” It is only after being exposed to the cold environment for a few seconds that the display will start working again.
It is usual for smartphones to behave a bit weirdly in extreme conditions. Apple itself mentions in its support documents that iOS devices can have their battery life reduced and might even turn off when used in extremely low temperatures. Sudden changes in temperatures can also lead to other similar such issues on smartphones.
Apple will likely resolve this issue with the upcoming iOS 11.2 update. The issue seems to be a software problem and has less to do with the OLED display used on the iPhone X.