The iPhone X launched a week ago today, and as more people get their hands on the hardware, it’s possible that issues will arise.
As surfaced by MacRumors, and citing reports shared across Apple’s own Support Communities, Twitter, and other forums, it appears that a growing number of iPhone X owners are starting to experience a persistent green line on their display. Some have expressed (and photographed) their issues that the line appears on the home screen, while others note it appears when the phone is rebooting. Others see it on the lock screen, and still others have it show up in apps.
Here are some photos:
According to the report, at least 20 iPhone X owners at this point have presented their findings online or with Apple store employees. In each of the cases, the green line wasn’t present immediately after opening the box and turning on the phone. In these instances, the green line popped up after a period of time and usage. There does not appear to be any other reports of damage on the devices, either, so it would seem to be a display issue.
Some owners have said that shutting down their phone and restarting doesn’t change the problem, but can actually make the green line change positions. For most, it appears as a vertical line that extends the entirety of the screen.
The issue isn’t just on a specific model, either, with both the 64GB and 256GB variants affected. Unit issues have cropped up in Poland, the United States, Canada, and other countries where the iPhone X is available as well, so it’s not a region issue, either.
According to customers who have gone into an Apple store and spoken with employees, their iPhone X has been exchanged for free. Apple is reportedly collecting data on the issue, too. Still, as it stands right now, Apple has not officially commented on the issue just yet.
If you do run into the issue, book a Genius Bar appointment as soon as you can.