iPhone X Owners Frustrated with the Inability to Approve Family Purchases Using Face ID


iPhone X Lock screen Face ID Locked

iPhone X users over the last week have become increasingly frustrated with the inability to approve family purchase requests using Face ID. For every app or media purchase request they get, iPhone X owners are being forced to enter their Apple ID password which is a slow and complicated process for many.

On iPhone 8 and older iPhones, it is possible to conveniently approve App Store family purchase requests using Touch ID. Since Face ID has replaced Touch ID on the iPhone X, users should technically get a prompt to use it to approve transactions but that has not turned out to be the case. This is surprising since Apple ensured that the transition from Touch ID to Face ID in third-party apps was seamless, with barely any input from the developer’s side. So, its kind of odd on Apple’s part to not enable Face ID for family transaction authorization on the App Store.

Plenty of frustrated iPhone X owners have posted their thoughts regarding this over at Apple support forums.

By JG70:

I’m sure that after I set up my iPhone X last weekend I was able to approve family purchase requests with Face ID.  Now, for every request I get (and with 3 kids I get lots of them!) I’m being forced to type in my Apple ID password, which is frustrating given how complicated they have to be these days to be considered secure.

Poster meghub33 had a similar complaint:

I’m having the same issue. Disappointing to find there is no fix for it. It’s hard to imagine Apple took away Touch ID and didn’t up their OWN apps for Face ID. Hope they fix this soon. I hate having to double click the power button to confirm my purchase as well.

Apple had previously stated that Face ID on the iPhone X can be possibly fooled by similar looking close family members. In addition, various videos have also shown that Face ID on the iPhone X in certain scenarios can get confused between a parent and their child and end up unlocking the device. This is perhaps the reason why Apple has not enabled Face ID for authorizing App Store transaction requests. But given the backlash that the company is receiving over at its forums from iPhone X owners, it is likely that it would have to come up with a better solution to this problem sooner than later.

Are you frustrated with the inability to authorize family purchase request on your iPhone X using Face ID?

[Via Ars Technica]

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