Late in the day on Friday, Apple officially launched a new repair program for the iPhone 7, which aims to address a limited issue.
Apple has confirmed that there is a “small percentage” of iPhone 7 units out in the wild that are affected by a “No Service” bug. For those models, the carrier and signal strength information is not present, and the handset will simply indicate that there is no service for the smartphone. It will appear there even if cell coverage is present, which is certainly an issue.
Apple also confirmed that the problem stems from “a component that has failed on the main logic board.” The company states that affected models were manufactured between September 2016 and February 2018. They have been sold in Hong Kong, China, Japan, Macao, and in the United States (including Puerto Rico and U.S. Virgin Islands).
Apple announced that it will be emailing customers it believes has paid for a repair related to this issue, and that it will be rearranging reimbursement:
“Apple will be contacting customers via email who may have paid for a repair related to this issue to arrange for reimbursement. If you believe you paid for a repair related to this issue, and have not received an email from Apple by the end of March 2018.”
As you can see from the image above, there are specific model numbers that are covered, so see above if you want to double check your own.
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This issue stems to issues for users that surfaced back in September of 2016. So while it might have taken some time for Apple to finally get around to launching a repair program, it’s certainly one of those “better late than never” situations. Did you ever run into this issue, or know someone who has?