Apple is now offering free repairs for Apple Watch Series 2 models with a swollen battery or units that are not powering on. A new internal document from the company meant for its service partners says that the company has determined under certain conditions, the battery inside some Apple Watch Series 2 units can swell or the unit may not power on entirely.
These units will be serviced free of charge by Apple, with the company covering the devices for three years from their original date of purchase. So, even if your Series 2 Apple Watch is working fine right now, rest assured that if its battery swells in the future, you will be covered for a free repair from Apple. The new policy document was shared by Apple in the United States, Canada, Mexico, and Europe, but this policy is likely going to be implemented across the globe.
Only the 42mm Apple Watch Series 2 variants are eligible for this free battery replacement. Any of the previous versions of the Apple Watch or the 38mm Apple Watch Series 2 models are not covered under this policy. While the free service is not affected by the warranty status of your Apple Watch, an Apple Store can refuse to carry out repairs on it if there’s noticeable visible damage to it.
If you have already gotten the battery of your Apple Watch Series 2 replaced because it was swollen, you can contact Apple and get a refund.
There’s no public announcement from Apple regarding this new service policy, but that should not be a cause for concern. If your nearest Apple service center refuses to repair your swollen Apple Watch Series 2 unit, you should try again after a few days or just try a different store altogether.