Apple, in an internal document, has confirmed that an underlying hardware issue has been discovered in a specific model of the MacBook Pro lineup.
As was reported by MacRumors on Tuesday, the Cupertino-based company has identified a specific hardware issue in the 13-inch MacBook Pro released in 2017. Specifically, this is the model that features the standard function buttons, and not the model that is equipped with the Touch Bar.
The internal memo confirming the hardware issue was sent out to Apple’s own retail stores and Apple Authorized Service Providers last week.
“Apple has identified a specific population of MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports) units requiring both solid state drives and the main logic board to be replaced when either has a functional failure.
A message will appear when either the solid state drive or the main logic board part number is added to the repair of an identified MacBook Pro system. The message will indicate both the SSD and MLB must be replaced when either component has a functional failure.”
Apple says that if either the MacBook Pro’s logic board or solid state drive fail, then both units will need to be replaced. There is no word at this point on why the two pieces of hardware might fail in unison, and Apple does not go out of its way in the internal document to articulate just how prevalent this issue might be out there in the wild.
Apple states there will be a general turnaround time between five and seven days. It also adds that as long as the machine is still within its one-year limited warranty, or the 13-inch MacBook Pro without a Touch Bar has AppleCare+ applied, then the repair to fix this particular issue should be a free fix (as long as there isn’t water damage or accidental damage).
If you have this issue, or know someone who has run into it, this link can get you started with a repair ticket.
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