If you have an iPhone 7 or an iPhone 7 Plus that is suffering from a grayed-out speaker button while you are on a call, it sounds like you may have missed the window to get a free repair.
According to a report on Tuesday from MacRumors, Apple is no longer offering free out-of-warranty repairs for an issue that sees some iPhone 7 and iPhone 7 Plus units out in the wild not allowing owners to switch their call to the speaker option, as it is completely grayed-out during the call.
The issue was actually a hardware issue, as was confirmed back in May by an internal Apple document, and could actually prevent some folks from being heard at all while they were on a call, or during a FaceTime call. Unfortunately, Apple didn’t identify a specific cause for the issue, and still has not up to this point.
According to this new report, though, it appears that Apple stopped offering the out-of-warranty exception for repairs last week. The publication spoke with multiple sources with Apple Authorized Service Providers who said that Apple recently deleted the internal document related to these issues. As a result, the authorized service providers are unable to move forward with any free repairs by way of the Apple system.
Now, moving forward, if a device comes in and is out of warranty, then the Genius Bar, or any authorized repair centers, will have to charge the standard out-of-warranty repair costs to fix the issue.
Interestingly enough, at least one source said that the issue is still very much a problem for owners of the inflicted models, and it’s unclear why Apple has decided to stop offering the exception now.
If you have, or had, an iPhone 7 or iPhone 7 Plus, have you run into this issue? If so, did you get it fixed?[via MacRumors]