Apple has acknowledged the popping sound issues on the 16-inch MacBook Pro in a memo shared with its Authorized Service Providers. The company plans to fix the issue via a future software update.
In the memo, Apple acknowledges that the 16-inch MacBook Pro might make some popping and clicking sounds when using apps like Final Cut Pro X, Logic Pro X, Music, Movies, etc. It is currently “investigating the issue” and will roll out a fix via future software updates. The company confirms that this is a software-related issues and advises its service providers to not repair or replace the affected computer due to it.
If a customer hears a popping sound when playback is stopped on their MacBook Pro (16-inch, 2019)
When using Final Cut Pro X, Logic Pro X, QuickTime Player, Music, Movies, or other applications to play audio, users may hear a pop come from the speakers after playback has ended. Apple is investigating the issue. A fix is planned in future software updates. Do not set up service, or replace the user’s computer, as this is a software-related issue.
As reported yesterday, a number of 16-inch MacBook Pro owners are complaining about popping and clicking sound from their speakers. The issue seems to be also present in the demo units at Apple’s retail stores hinting that it is a software issue and not a hardware one, something which Apple itself has also confirmed in the memo. The popping and cracking sound problem is a common issue that has also affected previous MacBook Pro units.
It is unclear if the fix is present in the macOS Catalina 10.15.2 beta 4 released by Apple earlier today.
So, if you recently got yourself a new 16-inch MacBook Pro and were bummed about the popping noise from the speaker thinking it was a hardware fault, don’t worry. Its a software one and Apple will fix it soon.