How to Put the iPhone, iPad and iPod touch into Recovery Mode

If your iOS device is not being recognized by iTunes then you may need to perform a recovery-mode restore.

Please note that you will lose all the data on your iPhone when you restore it, so this should be used only in the worse case situation. However, If you’ve taken a back up of your device using iTunes or iCloud, you will be able to restore from the backup.

Please follow these instructions to perform a recovery-mode restore:

  • Connect your USB cable to your computer but not to the iPhone, iPad, or iPod touch.
  • Turn off the device: Press and hold the Sleep/Wake (Power) button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    • If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
  • Now while pressing and holding the Home button down, connect the USB cable to the iPhone, iPad, or iPod touch. The device should turn on.
  • Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button:


Note: If the image of a battery appears, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again. If you don’t see the Connect to iTunes screen, try these steps 1 through 4 again.

  • iTunes will launch automatically inform you that your device is in recovery mode and that you need to restore the device:


Note: If iTunes not open after two minutes, please open iTunes yourself. 

  • Click on the “Ok” button and then click on “Restore” button to restore the device.
  • After the device has been restore, follow the on-screen instructions to set it up, and recover from the backup.

You can also check out the video walkthrough of the entire process:

Please let us know how it goes, and please feel free to leave a comment if you’ve any questions.

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  • wdm

    didn’t work :(

    i have a jailbroken iphone 4 IOS 6.1.3 (redsn0w)
    and i tried to update it to IOS7 through itunes so it stucked in the recovery loop,
    and itunes,redsn0w don’t see the device and can’t even enter DFU mode.
    what should i do ???

  • yaz

    same problemm

  • lenny

    a message on my computer pops up and says to allow access please respond on your iphone but nothing shows up on my phone

    • Shona

      This happened to me too. I continued to hold down the home key after it connected to itunes and then it was able to restore.

      • mari

        wow thank uuuuuuuuuu so much!!! that tip saved my iphone and i was able to restore! god bless!

  • sjaakdevever

    works just fine with windows PC, non-jailbreaked iphone 5s here. Important to have latest iTunes running, device is really turned OFF and press the home key first, and only then connect to PC, while still holding homekey. Then it will turn on by itself, then u can release homekey and wait for itunes to find device. Also make sure windows installs device drivers correctly.
    Dont know anything about when using Apple iMac or something.

  • johnphlip96

    If you want to restore deleted data from iPhone, iPad and iPod touch
    I suggest highly advance and secure software, you can use Kernel for iPod Data Recovery Tool. It can easily restore deleted, corrupted data. This software supports all apple models like iPod shuffle, iPod nano, iPod mini, or iPod classic.

  • fepfgw

    I forgot my restrictions passcode and my passcode, and this worked to reset,but unfortunately is 8:30PM EST and i hav to wait hours and hour for the update.

  • Younes S. Angudi

    there is no OK message or OK button on iTunes just continue the problem

  • April Finegan

    Even after getting stuck in a recovery mode, you can be sure to get your iPhone’s data back if you have it backed up. To be on the safe side I would strongly recommend that you use a backup recovery software like Total Saver and you should be good to go.

  • Shan

    My iphone is disabled and I never synced with computer before. Now i am trying to recover it. It goes to recovery mode but it does not connect to the itune. Plz help me how to restore it. Cheerz

  • spankdank

    What should I do if iTunes gives me a screen that says “iTunes cannot download the software for the iPhone “iPhone”. An unknown error occurred (9006).”?

  • itzme_jayjay

    please i get it says theres a problem somewhere…. what can i do???

    it stops at Restoring iPhone firmware….