This is a u-turn from its initial report where it had felt that the iPhone 4 issues were not significant enough for users to avoid buying Apple’s new iPhone.
Consumer Reports had initially reported:
There's no reason, at least yet, to forgo buying an iPhone 4 over its reception concerns. And even if those do materialize, Apple's Steve Jobs helpfully reminds new iPhone buyers that "you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund."
However, the next day folks at Consumer Reports reported that they were able to replicate the issue:
While we've been unable to date to create the reported conditions in our National Testing Center in Yonkers, New York, I and a colleague did repeatedly experience loss of signal when using an iPhone 4 a few miles north of there today.
Today, they’re reporting that they’ve completed testing the iPhone 4, which has confirmed that it has a reception problem.
So even though they found that iPhone 4 has the sharpest display, the best video camera they've seen on any phone, and impressed by its improved battery life and new features such as a front-facing camera for video chats and a built-in gyroscope that turns the phone into a “super-responsive game controller”, they can’t recommend users to buy iPhone 4 due to the reception problem.
It's official. Consumer Reports' engineers have just completed testing the iPhone 4, and have confirmed that there is a problem with its reception. When your finger or hand touches a spot on the phone's lower left side—an easy thing, especially for lefties—the signal can significantly degrade enough to cause you to lose your connection altogether if you're in an area with a weak signal. Due to this problem, we can't recommend the iPhone 4.
You can checkout the video below, which shows how they tested iPhone 4 to confirm the reception issues:
They’ve also questioned Apple’s claim that the problem is due to incorrect display of signal strength and doubt it can be fixed with an iPhone Software update, which Apple is planning to release in a few weeks.
They have also suggested solutions to fix iPhone 4’s reception problem:
Cover the antenna gap with a piece of duct tape or another thick, non-conductive material. It may not be pretty, but it works. We also expect that using a case would remedy the problem.
We are still hoping that Apple can fix iPhone 4’s reception problems with the iPhone Software update.
Are you facing the reception problem on your iPhone 4? Let us know your experience in the comments below.[via Consumer Reports]