Apple Replacing iPad 3 Units Exhibiting Any Wi-Fi Issue

Couple of weeks back, we reported that some iPad 3 users were reporting Wi-Fi connectivity issues. Some of you had also confirmed that you had noticed the issue as well.

9to5Mac reports that they’ve got hold of an internal AppleCare document, which reveals that Apple is actively investigating the poor Wi-Fi performance affecting the third-generation iPad.


In the United States, contact centers and retail stores should capture iPad (3rd generation) Wi-Fi only devices if they exhibit any issue related to Wi-Fi.

Symptoms can include, but are not limited to:

– Intermittent connectivity
– Slow Wi-Fi speeds
– Wi-Fi network not seen.

Apple has told AppleCare customer service agents to replace the iPad for customers who are complaining about any Wi-Fi related issue. The affected units are then being sent to Apple engineers for further investigation. Based on the internal memo, it looks like Apple is currently replacing iPad 3 Wi-Fi only devices.

So if you’re still facing the Wi-Fi connectivity issue with your new iPad then it may be a good idea to pay a visit to the local Apple Store and get a replacement (and don’t forget to take the AC adapter and USB cable along with your iPad 3).