How to check your upgrade eligibility before you buy an iPhone 5s or iPhone 5c

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Are you planning to buy the iPhone 5S or the iPhone 5C in the coming weeks? If you’ve signed up for a two-year contract, then you’ll want to check your upgrade eligibility with your carrier before you even think about pre-ordering one of these new iPhones. If you are a Sprint, AT&T, Verizon or T-Mobile customer, then read on to find out how to check the terms of your current contract.

AT&T: AT&T customers have the option of making a phone call or checking online.

  • Log in to myAT&T using your PC or tablet. From the Overview page, go to the “I want to” drop-down list and select “Manage my plan & services.” Then select Check upgrade eligibility.
  • Call *639# (*NEW#) from your wireless device to get a free text with your upgrade eligibility status.

Verizon Wireless: Verizon Wireless customers have the option of making a phone call or checking online.

  • On your Verizon iPhone, dial #874 and a text message will be sent to your phone with your upgrade eligibility status.
  • Login to your Verizon Wireless account. Your upgrade eligibility date is listed on the Upgrade Your Device page in My Verizon. You’ll see a list of the mobile numbers on your account, and the upgrade eligibility date will be listed below each mobile number.


Sprint: Sprint customers can call a special customer service line, request a text message or visit their account on Sprint’s website.

  • Call into Customer Care by pressing *2 on your handset and then press 1. Enter your phone number and press 1 to check upgrade eligibility.
  • Use your phone by texting the word “upgrade” to 1311.
  • Go directly to the Upgrade Eligibility Site located here. This link is also located in the footer of all pages under “Shop.”
  • Log into My Sprint and visit the My Account tab. Locate the “Upgrade phone” link in the “I want to” section next to the phone you are looking to upgrade.

T-Mobile: T-Mobile customers ditched contracts earlier this year, but those legacy customers who still have a contract can check their upgrade eligibility online.

  • Log in to My T-Mobile and from the center of the landing page, click “Upgrade Phone.” Then select “See more details” to view details of the device, pricing, and contract options.

Apple: Apple also offers iPhone upgrade eligibility check, but you’ll need to enter the last four of the primary account holder’s SSN.