Apple will replace bent iPhones if it passes ‘Visual Mechanical Inspection’

Photo of bent iPhone 6

Early on Tuesday, September 23, a series of reports surfaced that cited several owner complaints about the iPhone 6 Plus, and the new handset bending in their pockets.

There have been concerns about how Apple plans to handle these complaints.

Apple hasn’t issued any official statement on the issue, but an Apple Support employee has indicated that the company will allow customers who accidentally bend their iPhone 6 or iPhone 6 Plus units to return them and get a free replacement, according to a report from The Next Web.

The Next Web has published an online conversation one of its reporters had with Apple Support, in which, the Apple Employee has suggested that Apple will indeed replace the damaged iPhone 6 for free. He goes on to add that the device needs to go through a Visual Mechanical Inspection to ensure that the device was damage was not intentional. It is however not clear how exactly the so-called Visual Mechanical Inspection will work, and how Apple plans to figure out the difference. It will probably look at the extent of the damage. So people who have been making videos to show how an iPhone 6 Plus can be bent by putting pressure, are probably out of luck.

Apple Online chat regarding issue with bent iPhone

The Apple Employee also goes on to add that the company is looking into the issue with an insane amount of detail, revealing how serious Apple is taking the crisis, which has dubbed “Bendgate”. The YouTube video of the iPhone 6 Plus bend test has gone viral, and has been watched almost 20 million times at the time of writing this post.

Apple Online chat regarding issue with bent iPhone - insane amount of detail

As I’ve mentioned previously, the iPhone 6 and iPhone 6 Plus are made of aluminum casing. Aluminum is a malleable metal, and the fact that the new iPhones are thinner and in the case of the iPhone 6 Plus much bigger, seems to make them even more prone to bending depending on weight of the person, how tight the jeans is, and how the phone is secured in the pocket. As the bend test on the iPhone 6 has shown, the iPhone 6 is a lot more durable than the iPhone 6 Plus.

It is reassuring to know that the issue will be covered under warranty, and Apple will replace the damaged iPhone 6 or iPhone 6 Plus for free in genuine cases.

It remains to be seen if Apple will come out with an official statement on the issue, or will treat this on a case to case basis.

[via The Next Web]