How to fix an Unresponsive iPhone 6s and iPhone 6s Plus Touch Screen

One of the biggest selling points for the iPhone 6s and iPhone 6s Plus is the advanced screen that utilizes 3D Touch for various Quick Actions and unique touch points. However, none of that means squat if you have an unresponsive touch screen. Some users have complained that their screens will freeze at random, making 3D touch or any touch action impossible for about 7 seconds on average. If you are running into this issue, there are a few possible remedies. 

 So far, the cause of these screen issues has not be determined, and seems to be mostly random. Nonetheless, there are some easy fixes that you can try out for your device.

Reboot Your Device

Instead of holding just the Sleep/Wake button, you are going to hold the Sleep/Wake button and the Home button. Hold both these buttons for about ten seconds until you see the Apple icon reappear on your screen. At this point you can release both buttons as you have completed the Reboot sequence.

iPhone 6 - hand reset

This method is used commonly for issues with the screen or general iPhone mishaps. However, if this does not work, there are some more options for you.

Brush your screen off

Yeah. Nothing too technical here. If you have a dusty or dirty screen, your iPhone’s ability to recognize your finger is diminished. Basically, any type of residue, oil, water or foreign substance on your finger or screen can cause unresponsiveness. So, if you have a screen cleaner or soft cloth, wipe down your screen as best you can. Doing this on a daily basis will eliminate any external reasons for an unresponsive screen, making it easier to identify if the problem is an internal software or hardware issue instead.

Also, if you have a screen protector, try taking it off and see if your touch response time improves. If it does, you may want to invest in a different protector or thoroughly clean it.

Reset All Settings

You can reset your device without erasing the data that is on your phone. You always want to try this before completely restoring your iPhone, since this method is one of the least intrusive options. If you have accidentally altered a system setting or have an undetected bug, resetting your system settings may solve the problem for you. When you do reset settings, that means your passcode, Wi-Fi networks, Touch ID, and other system items will need to be reconfigured upon restart. But if you solved the issue of an unresponsive screen, redoing those things shouldn’t be an issue.

Go to Settings -> General  -> Reset -> Reset All Settings. If you have a passcode enabled, you’ll need to enter this in order to proceed.

Settings - Reset

After that, you will need to confirm the reset and your device will reboot. Once turned on again, all system settings will be back to default.

Reset All Settings

Restore Device

If the above methods still don’t fix the unresponsive screen on your iPhone 6s or 6s Plus, then a restore may be your next best option. There are two ways we can go about this. If you have a saved iCloud or iTunes backup, you can erase your current device and restore it to one of those versions. But, if you’ve been having these issues for some time, those backups could also contain the same reasons for your screen messing up. Nevertheless, this option will at least keep your apps and other information synched .

Restore from Backup

  1. Turn off Find My iPhone on your device
  2. Connect your iPhone to your computer using the USB cord that it came with
  3. Launch iTunes
  4. Select your device from the top-left
  5. Click on Restore Backup
  6. Select the correct backup from the drop-down menu
Restore backup
iTunes backup

Restore as a New Device

If you want to go for broke and restore your device to its Factory Settings, then you will choose Restore iPhone.

  1. Turn off Find My iPhone on your device
  2. Connect your iPhone to your computer using the USB cord that it came with
  3. Launch iTunes
  4. Select your device from the top-left
  5. Click on Restore iPhone
  6. Click on Restore and Update
Restore iPhone
Restore Device

Apple Geniuses

Genius Bar

Last but least, you can set up an appointment at your nearest Apple Store. You can also call Apple Support, but if you have a defective device, phone support cannot replace that for you on sight. All new iPhones are under warranty for a year so there shouldn’t be anything to worry about with your iPhone 6s and 6s Plus. Simply set a time and take it in. The Apple Genius will troubleshoot your device as best as he/she can. If nothing they do solves the issue you may receive a replacement device as long as your device doesn’t have any egregious damage on it.

These solutions should work with any other iOS device as well.

Have you been having issues with your iPhone 6s or 6s Plus touch screen? Let us know which methods worked for you in the comment section.