Apple is investigating unresponsive iPad Pro units, suggests restarting as a temporary fix


The iPad Pro has been available for a bit of time now, and one element that many owners have run into is an unresponsive unit after charging it.

It’s an issue that saw quite a bit of attention on Apple’s Support Community for the new giant tablet, and was first reported on November 16. The issue sees many units becoming completely unresponsive after the device has been charged. Some owners noticed that their battery would still read a low charge, but after a restart would show a full battery, and the unit responding again.

On November 16, the main fix provided by Apple’s support team was to restart the iPad, or, in some cases, a hard reset. For some, that fix was what the doctor ordered, while others have not been so lucky.

Now, Apple has officially released a support document for the issue, confirming that the company is aware of the problem and that it is investigating it, which will hopefully mean a more permanent fix is on the way:

“To get back to using your iPad Pro, force restart it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

Apple is aware of this issue and is investigating.”

The problem isn’t an issue for just one of the iPad Pro models, as both the 32GB and 128GB variants are suffering from the problem. The LTE-equipped model, too. As for what is causing the issue, that still remains unknown, but many seem to believe that it is rooted in the software.

If you have an iPad Pro, are you experiencing the same issue?

[via MacRumors; Apple]