Apple has now confirmed to John Paczkowski of Buzzfeed that the issue that was leading to the iOS 10 OTA installation failing for many users with an iPhone or iPad is now fixed. If you had been holding back to update your iPhone or iPad due to this, you can now safely proceed with the OTA update.
The company says in its official statement that it experienced a “brief issue” that affected a small number of users when the update first went live.
We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.
The company says that affected users should connect their iPhone or iPad to iTunes to complete the update or contact its support for further help.
Many users who installed the iOS 10 OTA update on their iPhone or iPad ended up soft bricking the device with a Connect to iTunes screen being displayed on it. Due to server load, iTunes was also temporarily unable to install a firmware on them and threw an unknown error.