Earlier this year, a known screen defect, quickly labeled “Touch Disease” began plaguing quite a few more iPhone 6 and iPhone 6 Plus owners.
That eventually turned into a class action lawsuit against Apple. And now, the company has officially announced a repair program that it has launched for the iPhone 6 Plus. The new program covers not only a screen flickering issue, but also any issues related to multi-touch while using the display. Apple, on the matter, says that it will contact customers that have already paid to have their device repaired for these issues in the past, to work on reimbursing them:
“If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.
Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted but paid for a repair that you believe was related to this issue, please contact Apple.
The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the $149 service price.”
It’s worth noting that Apple is acknowledging here that “some” iPhone 6 Plus units have these issues, but that, at the same time, it is also attributing those issues to devices that have been dropped on hard surfaces “multiple times.” Apple is not chalking this up to a manufacturing issue or flaw, in other words.
To have your device repaired, you can visit an Apple Authorized Service Partner, contact Apple Technical Support for more assistance, or visit an Apple retail store.
Did you ever suffer from this issue?[via Apple]