More iPhone 6s Units Might Be Affected by Random Shutdown Issues Than Apple Originally Anticipated


A support document from Apple suggests that the random shutdown issues plaguing certain iPhone 6s units is more common than the company had initially anticipated it to be. Apple had first narrowed down the issue of iPhone 6s units randomly shutting down to a battery issue for which it has also started a replacement program.

As Apple had described in its replacement program, a certain batch of batteries used inside the iPhone 6s were exposed to air longer than they should be. Now though, the Cupertino company says that it has determined that some iPhone 6s owners whose units did not ship with a faulty battery are also complaining about the issue. To nail down the problem, Apple needs more diagnostic data for which the company will be issuing a new iOS update next week with additional diagnostic capabilities.

Outside the affected batch, a small number of customers reported an unexpected shutdown. Some of these shutdowns may be normal, because the iPhone will shut down to protect its electronic components. To gather more information, we will add an additional diagnostic feature to the iOS software update that is released next week. This feature collects a variety of information in the coming weeks that may help us improve algorithms for managing battery performance and shutdown operations. If such improvements can be achieved, we will deliver them through further software updates.

It’s not just iPhone 6s owners who have been complaining about their handset randomly shutting down though. Owners of iPhone 6 and older iPhones like the iPhone 5s/5 have also been complaining about their device randomly shutting down. This likely means that we are looking at a hardware issue here, though it will be interesting to see how Apple manages to solve the problem by using the diagnostic data it will be collecting over the coming weeks.

[Via Gizmodo]