With so many iPhone X units finding their way out into the wild today, some networks may be carrying heavy loads, especially in heavily populated areas, which could cause some issues while activating.
As many individuals are expressing in forums and on Twitter, some iPhone X units are failing to successfully activate on their chosen network. From the looks of the cases, it appears that AT&T customers are seeing the brunt of the issues, but a few scattered reports from other carriers have popped up as well.
As noted by MacRumors, the issue appears to be congestion on AT&T’s network, which is causing a problem with activations or some iPhone X owners. Some customers have had to restart their device, some have simply made the activation process go through successfully by trying it multiple times.
One forums poster detailed how they called Apple, tried their troubleshooting efforts, and then ultimately called AT&T. The customer support rep informed them that the “servers are slammed,” and offered up another alternative fix that ultimately didn’t work. However, connecting the iPhone X to iTunes did the trick, and even went a couple of steps further in one shot:
“I called Apple. As another person posted, they had me shut down (hold the large button right side, then swipe to shut down) and restart (hold large button right side). It still didn’t work. Told me to call AT&T, which I did. They confirmed their servers are slammed but gave me the automated activation phone number. I called it, system said it was activated (!) But still no joy on the phone itself.
I swapped SIMs with my prior phone…still no joy.
Connected to iTunes and after having to restart the process several times owed to errors (guessing servers getting slammed) I was FINALLY able to get it going – in fact it update to 11.1 and restored from an iOS 11.1 back up in one shot.”
As is sometimes the case with these iPhone launches, there isn’t a specific fix in place to make the activation setup work, other than what was mentioned above: Try and try again until it works, and perhaps try connecting to iTunes. Otherwise, the easiest fix, but also the biggest strain on one’s patience, is to wait for the network congestion to break.
Did you experience any issues activating your iPhone X?[via MacRumors; MR Forums; Twitter; Reddit]