Apple Launches iPhone X Display Module Replacement Program for Unresponsive Screens

iPhone X model number

If you have an iPhone X, and you’ve run into an issue where the screen taps may go unregistered, Apple is not only aware of the issue, but launching a replacement program to address it.

Aptly entitled, “iPhone X Display Module Replacement Program”, the company revealed the program late on Friday. With it, Apple will replace unresponsive iPhone X display modules for free. The company’s announcement revealed that some iPhone X units may experience touchscreen issues “due to a component that might fail” that is on the display module. If that is indeed the case, those affected devices can exhibit:

  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched

And here is the service process, as outlined by Apple:

    Choose one of the options below to have your iPhone X serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

    Find an Apple Authorized Service Provider.
    Make an appointment at an Apple Retail Store.
    Contact Apple Support to arrange mail-in service via the Apple Repair Center.

    Before service, backup your iPhone to iTunes or iCloud. Learn more about preparing your iPhone for service.

    If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Apple also adds that this program will cover the iPhone X model affected by the issue “for 3 years after the first retail sale of the unit”.

Have you run into this issue?

[via Apple]